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Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career! Job Title: Customer Svc Associate 2- Contact Center Agency: Department of Driver Services Job Requisition ID: JR0000006703 Shift: Day (United States of America) Compensation Details: 30,000 Job Description: Under general supervision, the Customer Service Associate 2 receives and handles a high volume of calls ranging from general information to inquiries about suspended / revoked driver licenses and provides accurate information regarding how to reinstate a license. This position provides accurate and timely information to the general public, other agencies, courts, or businesses and ensures privacy is maintained. The Customer Service Associate 2 accurately enters driver record information to determine eligibility and obtains and records pertinent data for the driver record; provides accurate and specific information to drivers regarding any law, policy, or procedure impacting the driver record; and provides high levels of customer service while handling difficult situations. The Customer Service Associate 2 answers and directs calls in order to respond to questions and provide assistance to all callers; uses available guidelines and maintains an accurate file of memos, procedures, and materials. This position is located in Conyers, Georgia Minimum Qualifications: • High School diploma or GED AND One (1) year of full-time work experience providing customer support or technical assistance within the last three (3) years Preferred Qualifications: Preferences will be given to those applicants who, in addition to meeting the minimum qualifications, also possess one or more of the following: • One (1) year of experience handling or processing driver’s license transactions with proficiency – emphasis on suspensions and reinstatements • Two (2) years of high-volume call center experience • Three (3) years of customer service experience • Preference will be given to bilingual applicants A pre-employment background check is required for the selected candidate. Conditions of Employment: A valid Georgia driver’s license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license. Total Compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home. Many of the following benefits are available to eligible fulltime employees on the first day of their employment: • Competitive Compensation • Performance Recognition • Retirement and Pension Benefits • Flexible Benefits Healthcare Benefits • Paid Holidays and Time Off • Employee Assistance Program (EAP) • Employee Discount Program • Opportunities for Career Development and Advancement • Flexible work and Telework schedules (available for select jobs) • Engaging and Diverse Work Environments For more information on benefits, please visit Benefits Overview | Team Georgia for State of Georgia Employees Eligible applicants may apply on Team Georgia Careers - Jobs Please Read: Due to the high volume of applications, we are unable to provide individual status updates by phone or email. All qualified applicants will be considered; however, not all will be selected for an interview. Candidates chosen to move forward will be contacted directly by the hiring agency. Applicants who are not selected will receive notification. Please note that this posting may close at any time before the listed closing date once a suitable applicant pool has been identified. Be sure to complete the entire application. An attached résumé does not replace a fully completed work experience section. All candidates are subject to background to include (motor vehicle, credit, and criminal history checks). NOTE: Information in this announcement is subject to change. VACANCY OPEN TO: ALL QUALIFIED APPLICANTS Minimum Qualifications: High school diploma or GED AND One year of full-time work experience providing customer support or technical assistance. Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department. Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.
Georgia
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