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It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary Qvantel Customer Operations in Europe region is looking for a Junior Operation specialist to join an established customer program team. This role is ideal for a motivated individual with a higher education degree and 1–2 years of professional experience, and who is eager to grow in operations. You will work closely with senior professionals cross-functional teams and side by side with the customer to support platform stability and help in quick incidents resolution. Key Responsibilities Lead planning, coordinating, and monitoring hotfixes process. Incidents/problems triage and root cause investigation before escalation to L3 Ensure incidents/problems resolution within the SLA. Collaborate with internal and customer stakeholders to ensure effective communication and alignment in case on major incidents. Alignment meetings with customer to discuss priority, agree resolution plan and explain fixes/changes impacts on the system. Qualifications Degree in engineering or informatics. 1–2 years of working experience as incident/defect manager or testing activities in the IT industry is considered an advantage. Strong communication and interpersonal skills Strong logical thinking and organizational abilities Troubleshooting and analysis Proactive and learning-oriented mindset. Fluency in English (written and spoken) is mandatory. Fluency in Italian (written and spoken) is mandatory. What We Offer The opportunity to work in a collaborative environment with a strong, experienced team. Exposure to cutting-edge IT projects and global stakeholders. Professional growth and learning opportunities with mentoring Qvantel, established in 1995, is a leading provider of digital BSS and monetization software for the telecommunications and digital services industry. Qvantel Flex is an AI-driven BSS and monetization suite enabling operators to launch new offers rapidly using low/no-code configuration and automation. In 2025, Qvantel expanded its operations and portfolio with the acquisition of charging and BSS supplier Optiva. Qvantel supports 70+ operators in over 40 countries, powered by 1,200+ specialists across all global regions. www.qvantel.com Help our customers to accelerate digitalization to make a sustainable positive impact for their businesses, their customers and their societies. Telcos around the world are becoming digital service providers and further developing to become technology companies with diversifying portfolios and higher valuations - and Qvantel is at the forefront of powering that change. To be a leader in digital BSS, providing high-quality software and services with market-leading flexibility and openness to enable business innovation for CSPs. We're always looking to grow our talent pool! If interested, please click Get Started to learn more.
Optiva
Italy, Italy
Junior Operational Specialist.
JUNIOR LEVEL