KEY ACCOUNTABILITIES End-to-end order processing Receive, validate and process customer orders across all channels and order types Create SAP quotations, verify prices and conditions (T&Cs), and create sales orders, ensuring completeness and accuracy of all mandatory fields Perform available-to-promise / inventory checks, coordinate revised delivery schedules with customers, plants and inventory managers, and manage order confirmations Own and resolve complex and non-standard cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations Handle complex order changes, cancellations and returns end-to-end, ensuring correct SAP updates and customer communication Proactively follow up on delays and keep customers informed of status and revised schedules Perform month-end open-item identification and closure in coordination with service lines, functions and customers Informal coaching & knowledge sharing Act as the go-to point of reference for OMRs on complex process questions and system usage Provide informal, on-the-job coaching, guidance and support to build team capability, without formal supervisory or performance-management responsibility Support onboarding and knowledge transfer, and contribute to work-instruction updates and continuous improvement initiatives Continuous improvement Identify recurring order issues, exceptions and process pain points from daily operations, and propose practical solutions to the Team Lead and Process Management O2C Contribute to the standardization, simplification and automation of order management activities Support the creation and update of work instructions, SOPs and process documentation to reflect the latest ways of working in alignment with O2C process experts Promote best-practice sharing within the team to drive consistency across OSM, OMN and OPP Stakeholder management and communication Build and maintain strong working relationships with customers, acting as a trusted contact for complex orders and sensitive situations Coordinate closely with service lines, functions and customers Collaborate with Master Data Governance to ensure accurate customer and material data underpinning order processing Support the Team Lead by providing operational status updates, escalating risks early, and representing the team in cross-functional operational discussions where required JOB REQUIREMENTS Education University degree in Business Administration, Operations Management, Supply Chain, Engineering or related field Experience Minimum 3+ years of relevant working experience in an operational or function‑related position Experience in order management & customer service experience Proven track record independently handling complex orders, exceptions and disputes end-to-end Knowledge and skills Strong knowledge of end-to-end order management workflows Deep understanding of O2C workflows including order intake, order entry, order fulfillment coordination, dispute handling and case resolution Proficiency in SAP, Salesforce and related O2C/ticketing tools High accuracy in order documentation, pricing and master data Strong communication, coordination and stakeholder management skills Strong cross‑functional collaboration Strong analytical, problem‑solving and decision‑making capabilities Knowledge of compliance requirements for order processing, customer data handling and dispute resolution Other requirements Proficient command of both oral and written English and additional local language(s) is an asset Knowledge of compliance requirements for order management, customer data handling, dispute and claims management Ability to handle confidential customer and commercial data securely Experience in Key Performance Indicator (KPI) monitoring, operational performance tracking, and audit preparation POSITION SCOPE Reporting Line(s) Solid line(s) to: Team Lead OMN RAP Cluster 3 (Australia, New Zealand, Indonesia, Philippines) Dotted line(s) to: Number of direct reports: Number of dotted line reports: Performance Measures Performance measures will be defined on team specific service obligations Working Relationships Internal contacts Manager OMN Order Management RAP Head of Process Management O2C Team Lead(s) Order Management Team Lead(s) Dispute & Case Management Team Lead(s) Billing & Invoicing Team Lead(s) Credit & Collections Process Experts RAP Dispute & Case Management Other service lines & functions (depending on region) External contacts Key customers and external partners involved in order processing, dispute and claim resolution Omya is a leading global producer of industrial minerals and a worldwide distributor of specialty materials. Our company was founded 140 years ago and remains a privately-owned, independent company headquartered in Switzerland but with offices and plants in more than 50 countries. When you join Omya, you become part of a global team that uses its creativity, expertise and experience to make a difference to people's lives. Thinking of Tomorrow means focusing on the challenges of the future and how we can develop mineral products to solve them. This is a collaborative environment where people work towards common goals, with a common purpose Our purpose, combined with our values of modesty, courtesy, integrity and perseverance, is the foundation of our business. Our values are relevant to our lives, not just our work. All Omya employees, partners and suppliers are bound by a Code of Conduct which reflects our values and guides our behavior.

Senior Order Management Representative OMN RAP Cluster 3 (Australia, New Zealand, Indonesia, Philippines).

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