About the job Operations Supervisor We have an exciting opportunity for an Operations Supervisor. Reporting directly to the Operations Manager, the Operations Supervisor is responsible for overseeing branch operations, including vault and cash room activities, while driving operational excellence, team performance, and continuous process improvement. This role offers full supervisory responsibility and provides the opportunity to apply existing leadership skills while developing new capabilities in a dynamic and fast-paced environment. As a member of the leadership team, you will: Oversee the daily operations of the branch, including route scheduling and adjustments, parcel preparation, receiving and shipping activities, and verification of incoming and outgoing liabilities. Supervise daily vault and cash room operations to ensure compliance with company policies, procedures, and security standards. Maintain security protocols and conduct daily inventory reconciliations and audits. Ensure customer service response times, cash-in-transit standards, and operational productivity goals are consistently achieved. Monitor compliance with all security regulations, operational procedures, and industry requirements. Foster a positive, inclusive, and engaged work environment with a strong focus on employee relations and teamwork. Participate in recruitment and selection activities to ensure appropriate staffing levels are maintained. Address employee concerns and grievances, recommend disciplinary actions when required, and administer applicable collective bargaining agreements. Investigate workplace incidents, including vehicle accidents and employee injuries, prepare detailed reports, and recommend corrective and preventative actions. Provide leadership, direction, and effective allocation of resources to support operational objectives and service commitments. What we're looking for: Previous supervisory experience in transportation and logistics, a unionized workplace, the armored transportation industry, or a similar operational environment. Strong communication, interpersonal, and organizational skills. Excellent analytical and problem-solving abilities with a strong customer-focused approach. Ability to manage conflict professionally, collaboratively, and with attention to detail. Demonstrated leadership skills with sound judgment and decision-making capabilities. Self-motivated, resourceful, and capable of motivating and developing team members. Experience using Power BI and Business Objects is considered an asset. Intermediate to advanced proficiency in Microsoft Excel. A valid driver's license. Possession and Acquisition Licence (PAL) for both Restricted and Non-Restricted firearms, or the ability to obtain one within six months of assuming the role. Qualifications Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you. Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way. Développer une carrière motivante chez Brink's Depuis plus de 165 ans, Brink’s est un leader mondial de confiance en matière de logistique sécurisée et de solutions de gestion des espèces et des objets de valeur. Aujourd'hui, nous continuons à évoluer - propulsés par la technologie, guidés par un objectif et unis par des valeurs. Avec un héritage fondé sur la confiance et un avenir axé sur l'innovation, Brink’s s'associe au succès des clients, permettant aux entreprises du monde entier de fonctionner avec confiance et tranquillité d'esprit. Chez Brink’s, nous opérons dans plus de 100 pays, à travers les cultures et les langues, mais nous sommes une seule équipe - engagée à protéger ce qui compte le plus. Nos collaborateurs sont au cœur de tout ce que nous faisons. Nous favorisons une culture de collaboration, d'innovation et d'apprentissage continu, où chaque membre de l'équipe est encouragé à grandir, à prendre des responsabilités et à avoir un impact. Quel que soit le domaine d'activité ou le pays dans lequel vous vous trouvez, Brink’s offre un lieu pour construire une carrière significative. Ici, vous trouverez des opportunités pour développer vos compétences, contribuer à des solutions mondiales et faire partie de quelque chose de plus grand. Nous croyons en faire ce qui est juste, travailler ensemble et viser l'excellence. Si vous cherchez une carrière qui combine objectif et performance, Brink’s est l'endroit pour vous. Brink’s est fier d'être un employeur offrant l'égalité des chances. Si vous avez besoin d'aménagements raisonnables pendant le processus de recrutement, veuillez en informer votre recruteur - nous sommes là pour vous soutenir à chaque étape.

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