Industry/Sector Not Applicable Specialism Corporate and Business Strategy Management Level Senior Associate Job Description & Summary The Opportunity As a Contact Center Transformation Strategy Senior Associate you will support strategy consulting engagements focused on contact center operations, helping shape the design and execution of client service models, operating processes, and transformation priorities within our Commercial & Service Excellence practice. As a Senior Associate you will analyze complex business issues, manage assigned workstreams, build meaningful client connections, and mentor junior team members while navigating ambiguity and using critical thinking to develop practical recommendations. In this role at PwC, you will contribute to contact center transformation efforts by interpreting data, synthesizing insights, and helping deliver work that aligns with broader business objectives and client needs. Responsibilities - Analyzing contact center operating models, service workflows, and transformation opportunities to shape strategy recommendations - Developing workstream deliverables that translate research, benchmarking, and data analysis into clear client-ready outputs - Using business analysis and process improvement skills to identify efficiency gains, service gaps, and operating risks - Interpreting customer insight, market trends, and industry signals to inform transformation priorities and growth opportunities - Applying analytical thinking and strategic planning to support contact center operating model design and implementation planning - Presenting findings and recommendations to client stakeholders in a concise, structured format - Reviewing work products for accuracy, logic, and alignment to project objectives before sharing with senior team members - Supporting team members through feedback, task coordination, and issue resolution across multiple workstreams - Leveraging AI fluency, digital tooling, and data analytics to accelerate research, modeling, and solution development - Building familiarity with contact center operations, customer strategy, and commercial service excellence to strengthen client delivery What You Must Have - At least a Bachelor's degree - At least 4 years of experience in professional services or consulting roles that include strategy consulting experience What Sets You Apart - Preference for at least one of the following fields of study: Accounting, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain - Demonstrating contact center strategy consulting experience within transformation programs - Applying business analysis and data analytics to contact center operations - Translating market research into practical strategy recommendations - Utilizing AI fluency and digital tooling for service redesign - Conducting stakeholder analysis and managing diverse client perspectives - Learning agility in complex, ambiguity-filled engagement settings Travel Requirements Up to 80% Job Posting End Date The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.  PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. To view other PwC job opportunities, visit pwc.com/careers. Do not click on the "Search for Jobs" button. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

more at Pwc.

22 Oct, 2026

Pwc

Senior Associate - Oracle SCM

Senior level

Location not stated

Salary not listed

more at Pwc.

Senior Associate - Oracle SCM

Martech – Adobe Experience Manager (AEM) Sites and Assets - Sr. Associate

Martech – Adobe Experience Manager (AEM) Sites and Assets - Manager

similar roles.

Registered Nurse - RN - Labor and Delivery - L&amp;D - Resource Pool - PRN - Shift and Schedule Varies

Senior Client Manager- Commercial Lines, P&C

Senior Client Manager- Commercial Lines, P&C

2027 PhD Centralized Research Intern

Senior Project Manager

FSJ in der Verwaltung (m/w/d) Freiwilliges Soziales Jahr

more at Pwc.

Senior Associate - Oracle SCM

Martech – Adobe Experience Manager (AEM) Sites and Assets - Sr. Associate

Martech – Adobe Experience Manager (AEM) Sites and Assets - Manager

similar roles.

Registered Nurse - RN - Labor and Delivery - L&amp;D - Resource Pool - PRN - Shift and Schedule Varies

Senior Client Manager- Commercial Lines, P&C

Senior Client Manager- Commercial Lines, P&C

2027 PhD Centralized Research Intern

Senior Project Manager

FSJ in der Verwaltung (m/w/d) Freiwilliges Soziales Jahr

Registered Nurse - RN - Labor and Delivery - L&D - Resource Pool - PRN - Shift and Schedule Varies

Registered Nurse - RN - Labor and Delivery - L&D - Resource Pool - PRN - Shift and Schedule Varies