Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. Job Summary Responsible for the overall supervision, planning, direction and execution of work for non-exempt and/or exempt employees in a medium or large sized operational unit. The functional activities are complex and have a moderate impact on overall operations. This level supervises employees in complex clerical/administrative/trade, or complex technical functions that provide services to persons inside or outside the organization. Work performed is non-routine and complex semi-skilled, skilled, or technical in nature. Job Description Overview The Supervisor-Public Safety Communications oversees, supervises, and participates in a wide range of communication efforts for the Police Department. Essential Functions 1 Oversees the call takers answering phones in the Call center; monitors the use of appropriate customer service and the correct delivery of information; provides analysis and performance feedback to ensure the efficiency of the services. 2 Evaluates call taking and communications methods and operations; monitors the efficiency of services and implements updates to ensure effectiveness. 3 Supervises and monitors hiring and recruiting for the department; maintains a working relationship with the Police Personnel and Civil Service personnel to ensure that staffing and hiring needs are met. 4 Responds to requests to fill vacancies through police announcements and other communications; reviews all applicants that pass Civil Service to determines if qualifications meet or exceed expectations. 5 Coordinates and facilitates interview panels, submission of all paperwork, and preparation of letters of employment and onboarding activities. 6 Oversees the division open records section; reviews and evaluates incoming and outgoing open records requests; ensures requests are completed within a timely manner, and checks for record accuracy; coordinates with other agencies, offices, and departments to handle open records requests. 7 Performs a variety of payroll related work for personnel within the department; reviews and approves exceptional leave and overtime, documents changes for audits, and performs consistent reviews on employee cards. 8 Creates and develops consistent and professional communications standards throughout the department and its activities to promote success and meet goals. 9 Performs any and all other work as needed or assigned. Knowledge and Skills 1 Thorough knowledge of police department. 2 Knowledge of human relations and supervision necessary to function as a supervisor. 3 Knowledge of communications practices and standards. 4 Knowledge of police information software and internal systems. 5 Ability to oversee call center and evaluate performance of call takers. 6 Ability to establish a good rapport and working relationship with customers and the general public. 7 Communicating effectively verbally and in writing. 8 Establishing and maintaining effective working relationships. Minimum Qualifications EDUCATION: High school diploma or GED EXPERIENCE: Five (5) years of experience in a public safety emergency call taking and/or dispatching position within a municipal, county, state or federal regulatory agency. AND One (1) year of experience with leadwork/supervisory responsibilities. EQUIVALENCIES: Associate degree (or higher) in any field plus three (3) years of specified experience including one (1) year of leadwork/supervisory responsibilities will meet the education and experience requirements. LICENSE and CERTIFICATIONS: Valid driver's license with a good driving record. Must be able to obtain Texas Commission on Law Enforcement (TCOLE) and Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) certifications within probationary period. OTHER REQUIREMENTS: Must pass an intensive background check including polygraph and drug screen. No felony or class A misdemeanor convictions. No Class B misdemeanor convictions within the last ten (10) years. Must be available for various shifts including nights, weekends and holidays. Must be available for twenty-four/seven (24/7) call out. PREFERENCES: Effective oral and written communications skills. MS Office skills. Current TCOLE and/or TCIC/NCIC certifications a plus. Salary Range $30.89 - $38.37 The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications. City of Dallas is an Equal Opportunity Employer. The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community. Questions? Contact our recruiting departments: Civil Service - civilserviceinfo@dallascityhall.com Talent - Acquisition hrtalent@dallas.gov

Supervisor - Public Safety Communications (Dallas Police) (Civil Service).

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