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L'opportunité - Votre carrière à Moneris Vous ferez des réparations complexes en plus d'offrir une assistance technique auprès des techniciens, de supporter la formation des nouveaux employés et de collaborer avec l’équipe de l’ingénierie pour le développement, mise en place des réparations (staging / coaching) des nouveaux produits du client. Emplacement: Vous travaillerez en présentiel à partir de notre bureau de Montréal. Lien hiérarchique: Vous relèverez du Chef d’équipe, centre de réparation technique. Échelle salariale: $53,000 - $72,000. Vos responsabilités - Votre carrière à Moneris Effectuer des tests complexes avec diverses applications logicielles et effectuer des tests de conformité; agir à titre d’expert auprès des autres techniciens et techniciennes en matière de problèmes mécaniques ou techniques ainsi qu’offrir un soutien technique diversifié. S’assurer que toutes les demandes sont traitées dans un délai raisonnable; si un problème ne peut pas être résolu à l’intérieur des délais prescrits, signaler l’incident à l’équipe appropriée et en faire le suivi jusqu’à la résolution. Mener ou superviser les projets à petite échelle en misant sur la qualité des résultats ou des livrables généralement liés aux appareils plus coûteux. Effectuer des réparations majeures sur des modules sophistiqués; documenter et décrire le comportement de tout module défectueux afin d’analyser et de déterminer les causes profondes qui permettront de trouver des solutions. Élaborer et mettre au point des processus de travail (actuels et nouveaux) qui amélioreront l’efficience et la formation des techniciens et des techniciennes. Offrir de la formation sur une variété de produits aux membres moins expérimenté(e)s de l’équipe. Votre profil - Votre carrière à Moneris DEC en électronique, ou un équivalent. Connaissances pratiques de divers outils de diagnostic (p. ex., multimètre et oscilloscope). 6+ ans d’expérience dans un rôle similaire. Expérience dans l’industrie du paiement, un atout. Maîtrise du français et de l’anglais et (lu, écrit et parlé). Vos avantages - Votre carrière à Moneris Programme de rémunération globale complet, incluant des primes, des avantages flexibles à partir du premier jour de travail et un CSS (Compte Soins de santé) ou un CDP (Compte de dépenses personnel), au choix. REER avec contribution de l'employeur et régime de retraite à cotisations déterminées. Programmes et ressources d'apprentissage et de perfectionnement, y compris un accès gratuit illimité à Coursera et programme d'aide à la formation. Approche globale de votre bien-être, avec un programme d’aide aux employé(e)s pour vous et votre famille, accès à des soins médicaux virtuels en tout temps, événements de bien-être et culture de soutien au travail. Environnement de travail accordant de l’importance à la diversité, à l’équité et à l’inclusion (DEI) par l’entremise de groupes d’inclusion des employé(e)s (GIE), de mentorat, de formations et d’ateliers liés à la DEI, d’événements informatifs, ainsi que de plusieurs ressources internes telles qu’un site Web et une infolettre sur la DEI. Pour en savoir plus sur les avantages sociaux dont vous bénéficiez en tant qu'employé(e) de Moneris, rendez-vous sur Moneris.com/carriere Your Moneris Career - The Opportunity You will test, troubleshoot and repair equipment and components in a repair center environment according to established quality procedures and will conduct tests to ensure that repaired products meet technical specifications. Location: You will work onsite from our Montreal office. Reporting Relationship: You will report to the Team Lead, Repair Center. Salary band: $53,000 - $72,000. Your Moneris Career - What you'll do Perform complex tests with several software applications and perform conformity and compliance tests; Act as the subject matter expert to other technicians for all mechanical / technical issues and offer diversified technical support. Ensure that all inquiries and requests are responded to promptly; if an issue cannot be resolved within stipulated timeframes, escalate incident to appropriate team for action and track until problem is resolved. Lead small scale projects, focusing on quality of outcomes / deliverables generally relating to expensive devices. Perform major repairs on sophisticated modules; Document and describe behavior of any defective modules to analyze and determine root causes, and identify solutions. Develop and elaborate current / new work processes to improve efficiency and train technicians. Support peer Leads and Managers with administrative requirements Prepare hardware assessment and technical reports for leadership review. Deliver training to junior team members on a variety of different products. Complete production work from Production Workbench, ensuring units are processed per established quotas. Your Moneris Career - What you bring Post-secondary diploma or degree in a related discipline Minimum 6 years experience in a relevant role. Excellent knowledge with Microsoft Office computer programs (Word, Excel, and Outlook). A + certification is considered an asset. Extensive knowledge of various diagnostic tools (i.e. multimeter, oscilloscope). Extensive knowledge on one or more of the following items: TPV, PC, printers, monitors, power supply, motherboard. Your Moneris Career - What you get Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA). RRSP matching & defined contribution pension plan. Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program. Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture. A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter. Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days). Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team. We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role. Meet Moneris. We’re the original Canadian fintech. Powering businesses—from the smallest micro-merchant to large enterprises—with the commerce solutions, expert knowledge and local support they need to reach their full potential. That’s why we exist. For 25 years and counting, we’re proud to be the partner Canadians rely on to kickstart their dreams online, expand to a brick-and-mortar space or find new ways to connect with customers in their community and beyond. Our commitment to you. From coast to coast to coast, Moneris is proudly powering Canadian commerce for businesses, big and small. Our success is rooted in the dedication of our team members, whose skills, talent, and passion make it all possible. We provide resources, opportunities and an inclusive environment that empower our people to drive their careers forward and, together, create a positive impact on Canadian businesses. Powering Canadian commerce. Empowering you. Recognized for Inclusion Moneris is proud to be recognized as a 5-Star DEI Employer, reflecting our commitment to creating an inclusive, welcoming workplace where everyone belongs. Moneris.com/careers Join our Talent Community. Details Details Details 
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Moneris
Montreal Office, Canada
Chef d’équipe, technicien au centre de réparation - Repair Centre Technician Lead.
SENIOR LEVEL$53K–72K/YR
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