Product Manager II Our Company Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge. Job Summary The Product Manager II will own one or more product features and lead project execution. The role will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead the demo to key stakeholders at program milestones. Responsibilities: Customer Focus • Interacts frequently with customers, and generates customer requirements. • Anticipates customer needs and prioritizes those for the organization. • Understands how his/her role impacts customer satisfaction. • Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events. • Predicts short term market changes and implications on the product. • Continuously aims to meet customer expectations without compromising the commercial viability of the product. Data-Driven Decision-Making & Analysis • Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company. • Demonstrates the ability to make trade off decisions between potential product capabilities. • Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products. • Effectively manages day-to-day issues and problems without intervention. • Generates new ideas by analyzing product data for insights. Go to Market & Product Marketing Lifecycle • Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders. • Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales. • Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition. • Offers Train-the-Trainer sessions in support of operations for market rollout. • Assists on collateral for sales demonstrations and customer events. • Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning. Product Delivery & Development Lifecycle • Solves customer issues with product features that achieve business goals and metrics. • Has a deep understanding of his/her feature area and develops prototypes. • Participates in product discovery, according to defined process, for new product development. • Manages portions of the product lifecycle. • Is familiar with SDLCs as identified by management e.g. agile processes. Strategy & Commercial Acumen • Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction. • Independently uses information derived from competitive analysis to drive product direction and strategy. • Understands, formulates and budgets the operating costs required to deliver the revenues. • Creates product development plans including opportunity assessment and business case. Technical Skills • Considers high-level technical approaches to use when prioritizing functionality. • Is proficient in various technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.) • Has a firm grasp of data and technical architecture principles and best practices. What We're Looking For 4–6 years of experience in product management, business analysis, implementation, customer success, or a related role. Experience working with software products, SaaS platforms, data products, or technology-enabled services. Comfort working with technical concepts such as APIs, data structures, analytics, integrations, and software development workflows. Experience creating product documentation, requirements, user stories, process flows, or other artifacts that support delivery and adoption. Strong collaboration and communication skills, with the ability to build trusted relationships across engineering, design, sales, customer success, and external customer teams. Comfort operating in an environment where priorities may evolve and problems may not have clearly defined solutions. Experience or strong interest in building AI-driven capabilities into product strategy and requirements, along with comfort using AI tools to support day-to-day product work such as requirements drafting, data analysis, and reporting. Experience in healthcare, nursing education, higher education, clinical simulation, or learning technology is a plus but not required. U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers

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