Join a dynamic team at a leading e-commerce platform in the Netherlands and Belgium, where you will play a crucial role in delivering exceptional customer service. As a part of a vibrant and informal work culture, you will engage with customers through various channels, ensuring their inquiries are addressed effectively and efficiently.
• Handle inbound calls, chats, and emails from consumers and partners
• Assist with after-sales inquiries related to orders, payments, and complaints
• Utilize multiple internal and external tools to resolve issues
• Provide mentorship and training to new team members
• Contribute to maintaining high customer satisfaction metrics
Requirements
What do you need to be successful at this job?
• C1 level in the support language (Dutch)
• B2 level in English for training purposes
• No prior experience required, but sales experience is preferred
• Advanced stress tolerance and PC knowledge
• Strong problem-solving and multitasking skills
• Eligible to work in Greece (EU citizenship or Greek work permit)
Benefits
By joining this role, this is what you can expect:
Full time, flexible, auto-renewable Contract
- Gross salary
- Extra Bonus
- Meal allowance card
- Private health insurance