About South Tyneside Adult Recovery Services (STARS) South Tyneside Adult Recovery Service is the alcohol and drug service in South Tyneside for adults. South Tyneside Adult Recovery Service is open Monday to Friday 9.00 am - 4.45 pm. About the role: Provide a welcoming meet and greet service to people attending STARS Answer internal phone calls Replenish leaflets / resources Create and maintain displays in the waiting area / rooms Copying / printing resources for colleagues About you: Due to the location of the printer, applicants will need to be able to walk up and down a flight of stairs to access the printer/copier. The service is open 9am – 5pm so the role would take place during these hours. Confident IT skills as there are mandatory training modules to complete online. Applicants must have excellent verbal communication skills, be professional, able to maintain professional boundaries and adhere to Waythrough policies. Experience of volunteering / working in an admin / reception / customer service role would be desirable. To have a caring, patient and empathetic nature. Ability to remain calm and focused in a busy environment. About Waythrough Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve. Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy: Discounts from various schemes Training and personal development A chance to make a real difference in people’s lives Free induction and role-specific training Support from experienced staff and regular supervision Opportunities to meet new people and develop your confidence Reimbursement for travel and agreed expenses Valuable experience that can support your personal or career development Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk How to apply If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications. Closing date: Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.

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