What you will do
1. Employee & Manager Support
- Provide end-to-end support for employee and manager HR inquiries, ensuring requests are fulfilled efficiently and professionally.
- Guide employees/managers on HR topics (e.g., performance management, policies, payroll, benefits), promoting HR Portal and self-service.
- Support employees and managers in navigating HR systems and accessing relevant resources.
- Maintain accurate records of employee interactions and requests, ensuring data integrity in HR systems.
2. HR Operations
- Execute lifecycle operations: hiring & onboarding, changes/letters, time & leave, benefits updates, contract management, exit/offboarding.
- Prepare and validate HR documents, approvals, and workflows in line with harmonized policies.
- Ensure compliance with legal, regulatory, and data-privacy requirements in assigned countries.
3. Manager Support & Engagement
- Guide managers to use CoE processes and self-service for recruitment, onboarding, performance, PIP, etc.
- Support local site engagement activities (e.g., townhalls) with office/site managers.
4. Country-Specific Responsibilities
- Administer payroll, benefits, government reporting, and leave management, ensuring accuracy, timeliness, and compliance.
- Manage local HR vendors as needed to support HR service delivery.
- Support headcount planning, personal expenses, and budget/forecast activities in partnership with Strategic HR Partners & HR Analytics.
- Stay up to date with local policies and labor law requirements, ensuring compliance and documenting changes.
5. Projects & Continuous Improvement
- Participate in ad hoc projects and insight-gathering to enhance processes/tools.
- Share knowledge/best practices; provide backup coverage for colleagues when needed.
- Support the rollout of new HR processes/tools; contribute ideas to improve efficiency and quality.
What you will bring to the role
Bachelor’s degree in Human Resources, Business Administration, or related field.
Min. 3–5 years of HR generalist, HR operations, or HR service delivery Experience.
Knowledge of HR processes and Employment regulations in assigned Country/Region (KR & PH)
Hands-on experience with HRIS(s) and Digital HR tools.
Strong Customer-Service mindset, Attention to details, and Problem-solving skills.
Ability to work collaboratively within a Regional HR team.
Proficiency in English & Korean Writing & Speaking
Grow your career at Santen
A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.
The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.
*Please note that team assignments may be subject to future changes
Please use the attached Resume Format template when you submit the resume.
Submit in 2 languages please. (Korean & English or Korean & Japanese)