OVERVIEW
Working within the Rights & Revenue Protection (RRP) team, the Monitoring Lead, Rights Protection will oversee the day-to-day activities of the Monitoring Team and ensure service delivery objectives, operational standards and quality expectations are consistently achieved.
The Team Lead will be responsible for team operational leadership, workload management, scheduling, quality assurance, reporting oversight and process improvement initiatives. This role requires a proactive leader capable of managing operational delivery while supporting the professional development of team members and contributing to the growth of the function.
The successful candidate will combine strong organisational and people-management skills with a disciplined, analytical approach to operational excellence.
THE CHALLENGE
• Lead, coach and develop a team of Monitoring Analysts.
• Manage day-to-day workload allocation and operational priorities.
• Develop and maintain team schedules to ensure appropriate coverage and resource utilisation.
• Monitor service delivery performance against established objectives and timelines.
• Conduct quality assurance reviews of team outputs and reporting standards.
• Review escalations and provide guidance on operational decision-making.
• Produce management reporting, performance summaries and operational updates.
• Support onboarding, training and ongoing development of team members.
• Ensure adherence to internal policies, procedures and compliance requirements.
• Identify opportunities to improve workflows, efficiency and operational effectiveness.
• Coordinate activities with colleagues and stakeholders across multiple regions.
• Support planning activities related to capacity, resourcing and service expansion.
• Act as the primary point of contact for operational issues and team-related matters.
• Foster a culture of accountability, collaboration and continuous improvement.
YOUR PROFILE
• Minimum 3 years' experience within an operational, analytical, compliance, investigations, monitoring or related environment.
• Previous leadership, supervisory or team management experience preferred.
• Strong organisational, planning and resource management capabilities.
• Proven ability to manage competing priorities within a deadline-driven environment.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Experience developing reporting, metrics and performance management frameworks.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Comfortable operating within shift-based or continuously operating environments.
• Ability to coach, mentor and develop team members.
• Demonstrates sound judgement, professionalism and discretion.
• Strong commitment to quality, operational excellence and continuous improvement.
• Interest in sports, media, technology or digital operations is advantageous.
• Willingness to work shift-based schedules, including evenings, weekends and public holidays when required.
OUR OFFER:
A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
Flexibility to manage your workday and tasks with autonomy.
A balance of structure and autonomy to tackle your daily tasks.
Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
Global Employee Assistance Programme.
Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
Online training videos.
While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a fully on-site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together. Certain exemptions may apply depending on location — your local point of contact can provide further details.
At Datacentric, we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!