About the position:
The Head of Infrastructure will lead the design, operation, security and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks and end-user computing. This role ensures high availability, performance, security, compliance and cost efficiency of technology platforms supporting business growth and regulatory requirements.
Key Responsibilities:
Data Center & Cloud Operations
Manage on-premises data centers, disaster recovery (DR) and hybrid/multi-cloud environments
Oversee DR drills, business continuity planning (BCP) and RTO/RPO compliance
Ensure 99.9%+ availability, performance and capacity planning
Optimize cloud costs through FinOps and vendor management
Infrastructure Strategy & Leadership
Develop and execute an infrastructure strategy aligned with business objectives
Drive transformation across data center, cloud, network and end-user computing
Lead modernization initiatives including cloud adoption, automation, SRE and AIOps
Act as the senior escalation point for critical outages and incidents
Network, Security & Resilience
Own enterprise network architecture (LAN, WAN, SD-WAN, VPN, Internet)
Collaborate with CISO on infrastructure security, IAM, PAM and Zero Trust frameworks
Protect systems against cyber threats such as DDoS and ransomware
Maintain a secure, resilient and segmented infrastructure
Platform, OS & Middleware Management
Oversee Linux, Windows and Unix platforms
Manage middleware such as web servers, application servers, MQ and API gateways
Ensure patching, hardening, configuration management and standardization
Service Management & Reliability
Implement and govern ITIL / ITSM processes
Define SLA, SLO, KPI and availability metrics
Drive Site Reliability Engineering (SRE) and automation initiatives
Lead problem management and root cause analysis (RCA)
Vendor & Financial Management
Manage infrastructure vendors, OEMs and cloud providers
Lead contract negotiations, renewals, audits and cost optimization
Control CAPEX / OPEX budgets and justify ROI for infrastructure investments
Compliance & Governance
Ensure compliance with ISO 27001 and regulatory requirements (SEBI, RBI, CERT-In, UIDAI)
Support internal, external and regulatory audits
Maintain infrastructure documentation and SOPs
Team Building
Build and mentor high-performing infrastructure teams
Define roles, on-call models and succession plans
Foster a culture of ownership, accountability and continuous improvement
Required Skills & Experience
12+ years of experience in IT Infrastructure & Operations
3+ years in a senior leadership role
Proven experience managing large-scale, mission-critical platforms
Strong expertise in AWS / Azure / GCP, data centers and virtualization
Experience with Linux, Windows, enterprise networking, DR and BCP
Hands-on exposure to automation tools (Ansible, Terraform, scripting)
Strong understanding of ITSM / ITIL, monitoring, observability and AIOp