It's fun to work in a company where people truly BELIEVE in what they're doing! To coordinate bakery operations across assigned stores to ensure product availability, consistent quality, effective production planning and excellent merchandising standards. The role drives sales, manages waste and stock levels, monitors margins and ensures compliance with food safety and hygiene standards. Working closely with Bakery Managers and store management, the Co-ordinator supports staff development, training and performance management, conducts store visits and operational audits; identifies opportunities to improve profitability, efficiency and the overall customer experience. Minimum Requirements: Grade 12 or equivalent qualification and Qualified Baker certification Retail Management Diploma or related qualification (advantageous). Minimum 5 years’ experience in Bakery Management within a retail or similar environment. In-depth knowledge of bakery processes, production planning and operational procedures. Strong understanding of retail bakery operations, including product availability, merchandising, quality control and stock management. Proficiency in Microsoft Excel for reporting, data analysis and operational tracking. Extensive knowledge of food safety, hygiene, and stock rotation principles. Experience working with SAP or similar retail management systems. Valid driver’s license and willingness to travel between stores. Competencies: Leadership and Team Development Customer-Centric Mindset Judgement and Decision-Making Innovation and Continuous Improvement Administrative and Operational Discipline Relationship Management Sales and Profitability Focus Problem Solving Time Management and Planning Data Analysis and Presentation Key Responsibilities: Operational Coordination Coordinate and support bakery operations across approximately 20 assigned stores. Ensure consistent availability of core bakery lines and promotional products. Monitor and guide daily production planning to align with customer demand and sales targets. Support Bakery Managers in maintaining efficient production processes and operational consistency across stores. Product Availability & Merchandising Drive availability and presentation of key bakery ranges in line with company merchandising standards. Ensure promotional lines and focus products are executed effectively in stores. Monitor in-store displays, product freshness and range assortment to improve the customer offering. Ensure stores maintain strong visual merchandising standards within the bakery department . Quality, Food Safety & Compliance Ensure compliance with food safety regulations, hygiene standards and company policies. Monitor adherence to recipe manuals, portion control standards and production guidelines. Conduct operational audits to ensure quality and product consistency across stores. Address quality or compliance issues and implement corrective actions where required. Financial Performance & Cost Control Monitor and analyse sales performance, margins, waste and stock levels. Support stores in improving profitability through cost management and waste reduction initiatives. Guide Bakery Managers on selling price management and margin optimisation. Review store performance data to identify opportunities for improvement. Stock & Inventory Management Monitor stock levels and ordering processes to ensure product availability. Support stores in maintaining accurate stock control and stock take processes. Ensure appropriate management of raw materials, packaging and operational supplies. Team Support, Training & Capability Building Support Bakery Managers with staffing, recruitment and onboarding within the bakery department. Provide training, coaching and mentoring to bakery teams to improve operational capability. Assist with performance management and development of bakery staff. Promote a culture of customer service, teamwork and operational excellence. Store Performance Monitoring & Reporting Conduct regular store visits to review operational performance and compliance with standards. Provide structured feedback and action plans following store visits. Monitor implementation of operational improvements and business initiatives. Market & Competitor Analysis Monitor competitor activity, pricing, product trends and promotions in the market. Identify opportunities to improve product range, pricing strategies and customer offering. Share insights and recommendations with store management and regional leadership. Customer Experience Ensure bakery departments deliver a high-quality customer experience through product availability, freshness and presentation. Support stores in responding to customer feedback, complaints and service improvement opportunities. Promote a customer-focused culture within bakery teams. Closing Date: 30 October 2026 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value. Our Mission We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop Our Values Our values are deeply embedded in our culture and guide our actions: Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success. Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding. Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement. Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box. Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions. Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities. Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions. Accountability: We are all accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business. Why Pick n Pay? At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together. View our career opportunities.

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