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Elevate the guest experience at our resort, where exceptional service and refined comfort define every stay. As a Housekeeping Supervisor, you will lead a dedicated team in delivering the immaculate environments and thoughtful touches that set our resort apart.
You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Housekeeping Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.
As a Housekeeping Supervisor, you will:
- Inspire and guide a high performing housekeeping team through daily leadership, coaching, and hands on support.
- Ensure perfection in every detail by assigning tasks and conducting inspections of guest rooms and public spaces.
- Deliver polished, attentive communication to guests and team members, upholding Westgate’s standard of warm, genuine hospitality.
- Maintain a flawlessly organized operation, including storage areas, supplies, and equipment care.
- Oversee maintenance needs, reporting and creating HotSoS work orders.
- Support team growth through ongoing training and participation in performance reviews.
- Uphold exceptional quality and safety, completing routine inspections and fostering a clean, hazard free work environment.
- Assist with special projects and additional responsibilities that enhance the overall guest experience.
- Other responsibilities assigned by leadership.
- 2+ years of supervisory experience.
- 1+ years of Housekeeping experience in resort setting is preferred.
- Fluent in verbal and written English is required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- Must be able to lift 35lbs.
- Must be able to work weekends and holidays if required.
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check, drug test, and prove eligibility to work in the United States.
Why Westgate?
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.