As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.
Reports to:
Local Service Manager / Head of Services North America
Responsibilities and Objectives:
Field Service & Customer Support
- Provide on-site repair, troubleshooting, maintenance, and programming support
- Diagnose robotic systems and resolve issues efficiently
- Restore system operation and ensure customer satisfaction
- Support commissioning and emergency interventions
Remote Support & Hotline
- Provide technical support via phone and email
- Manage customer hotline requests
- Guide customers through troubleshooting and resolution remotely
Service Execution & Reporting
- Document activities in CRM
- Provide detailed service reports
- Track system performance and issues
Coordination & Improvement
- Coordinate with service management and teams
- Provide feedback for continuous improvement
- Support knowledge sharing
Adheres to all safety, quality and environmental standards
- Bachelor’s or Associate degree in Engineering, Robotics, or related field
- 3+ years experience in robotics or industrial automation
- Strong robot programming and troubleshooting skills
- Knowledge of electrical, mechanical, and control systems
- Ability to read and interpret technical documentation
- Strong communication and customer interaction skills
- Willingness to travel up to 75%
- Fluent English speaker
Work schedule:
Willingness to travel as required both domestically and internationally (up to 75%)