Job Function:
The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers.
Reports to:
FCS Sales Administration Manager – Americas
Responsibilities and Objectives:
- Work directly with the customers and the sales engineers to generate quotation for services and parts.
- Customers portal management
- Receiving and processing customer orders, ensuring accuracy and timeliness
- Inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.
- Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendor
- Process and send invoice to customers for services and parts
- Communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed
- Daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline
- Contribute to team effort by accomplishing related results as needed
- Work with internal departments to meet customer’s needs.
- Assist accounting with past due invoices/accounts resolution
- Creation of non-conformance reports
- Participate in training sessions and update order entry processes as needed.
Qualifications:
- Associate degree in Business Administration or equivalent work experience required (Customer Service/Inside Sales background preferred)
- Proficient with ERP SAP system
- Proficient in Microsoft Office and Microsoft Excel
- Experienced with Customer relationship Management software (CRM)
- Quality and customer service driven to consistently satisfy internal and external customers
- Organized and detail oriented
- Self-motivated, proactive, and resourceful
- Positive, professional attitude
- Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers and customers
- Reacts quickly and adapts to changes in priorities, circumstances, and direction
- Self-starter and work under limited supervision in a fast-paced team environment
- Must be able to use critical thinking and problem solving to resolve customer issues
- Exceptional written and verbal communication skills
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 25 pounds at times
- Dexterity and accuracy as needed to operate equipment
Work schedule:
- Monday-Friday 8:30am – 6:00pm
- Hybrid Schedule Available (remote days based on department schedule)
Stäubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.