- Coordinate and manage sales, service and operational administration activities for the Robotics Division in Türkiye, ensuring efficient support to business operations.
- Prepare and submit technical and commercial proposals for robot configurations and direct sales, collaborating with overseas production teams.
- Localize Stäubli robots in Türkiye, manage service requests, and oversee spare parts processes.
- Coordinate operations with international production units and manage critical stock and consignment stocks.
- Fulfill orders for robots and spare parts, ensuring timely shipment and invoicing.
- Create and manage quotations, records, sales and service orders in SAP and CRM systems to meet robot, spare parts and service demands.
- Manage service requests, including feasibility studies, installations, training, field services, preventive maintenance and warranty services.
- Support the team for service and application training requests and maintain related records in the CRM system.
- Support robot and service sales activities, including marketing communication and related administrative processes.
- Prepare quotations for workshop and field service activities and ensure invoicing of chargeable services to customers.
- Follow up open orders and invoicing activities, proactively coordinating with the relevant functions to resolve issues or delays.
- Manage and support intercompany activities with other Stäubli entities, including orders, services and related invoicing flows.
- Review, control and approve division-related invoices and coordinate timely submission to the Finance Department.
- Support cross-functional coordination between Sales, Service, Finance, Logistics and international teams to related operations.
- Provide remote administrative and operational support, when required, to other Units within the South West Europe Region, performing such activities from the employee's regular place of work in Türkiye.
- Support regional activities and cross-country processes related to Sales Administration, Service Administration, order management, quotations, SAP/CRM activities and other operational requirements, according to business needs and regional priorities.
- Collaborate with colleagues across the South West Europe Region to promote process consistency, workload sharing and operational continuity across Units.
- Bachelor's degree in Engineering, Business Administration or a related field.
- Minimum 2 years of experience working with ERP and CRM platforms; SAP knowledge is a plus.
- Fluent English communication skills, both written and spoken, are mandatory. The role requires regular interaction with international managers, colleagues, production units and other Units within the South West Europe Region.
- Residing on the Asian side of Istanbul.
- Strong coordination, planning and communication skills.
- Well-organized, detail-oriented and self-motivated.
- Ability to manage multiple tasks, priorities and activities for different internal stakeholders simultaneously.
- Ability to work effectively in an international and regional environment, including remote collaboration with other countries and Units.
- Proficiency in MS Office applications.
- Good understanding of sales, service and operational processes.
- Experience in import and logistics operations is considered an advantage.
- For male candidates, military service must be completed.
Thank you for your interest in Stäubli.