What you’ll do
- Support customers mainly via chat and email
- Provide clear, professional, and timely solutions
- Document customer interactions in the CRM system
- Follow established procedures and quality standards
- Escalate more complex cases to the relevant teams
- Work with multiple systems and platforms simultaneously
What we’re looking for
- Romanian – C2 / native level
- English – B2
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- Ability to multitask and follow processes accurately
- Previous customer support experience is an advantage
- Willingness to work on shifts
What we offer
- €1,483 gross monthly base salary
- Up to €113 gross monthly performance bonus
- Up to €51 gross weekly CSAT bonus
- Up to €15 gross daily CSAT bonus
- €62 monthly food vouchers
- €500 welcome bonus
- Permanent employment contract
- €1,000 relocation bonus if you relocate to Varna from another location
- 21 days of temporary hotel accommodation in Varna
- Additional health and life insurance
- Transportation allowance
- 21 days paid annual leave
- Professional training and development opportunities
- Internal career growth and promotion opportunities
- Modern Varna office with comfortable relaxation areas
Working schedule
- 8-hour shifts, 5 days per week
- Project operating hours: 08:00–23:00, Monday–Sunday
- Please note that the project may move to a 24/7 schedule in the future
Location: Varna, Bulgaria – office-based
Start date: 16 November 2026
Moving to Varna?
If you're currently living outside Varna, we can support your relocation with €1,000 international relocation bonus + 21 days of temporary hotel accommodation.
Ready to take the next step? Apply now and become part of Sutherland Bulgaria!