Sutherland Cairo is looking for 2 talented Quality Analysts to support a NEW Telecom program!! We're looking for 1 French-speaking QA and 1 German OR Spanish-speaking QA!
As a QA, you'll be responsible for:
- Completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
- Defining Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Strengthening relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Keeping management updated: Relay important information in the form of timely and accurate reports. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Our most successful candidate will have:
- 1 year of QA experience w/in the telecom domain
- Ability work onsite at our Cairo location
- French, German or Spanish fluency
- Ability to work in MS Office
- Ability to work in a fast-paced environment
- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner