Key Responsibilities and Outcomes:
Inside Sales Responsibilities:
- To provide exceptional levels of Customer Service
- To respond swiftly and accurately to all customer queries within pre-agreed timescales
- Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer
- Responsible for delivering high levels of customer satisfaction at all times
- Ensure quotations are recorded accurately and in a timely fashion, to maintain departmental KPI’s
- Ensure accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation prior to issue to Contracts for booking in
- Progress/chase outstanding quotations within pre-agreed timescales and report accordingly
- To maximise the potential of key accounts and new business with existing and new customers
- Use existing procedures to solve routine or standard problems
- Work under supervision and direction from the Customer Service Manager
Contract Engineering Responsibilities:
- Organise the provision of diagrams, drawings and plans as required by the conditions of the order.
- Accept and review the factory Order Confirmation, ensuring the accuracy of all data contained within it.
- Review sales order promise dates and adjusts were necessary based on the latest information from purchasing, never allowing orders to go late.
- Communicate with factory points of contact on orders with delivery issues and escalate orders where appropriate to the Operations Manager for further follow-up.
- Carry out the purchasing function of the day-to-day tasks.
- Expedite suppliers on a regular (weekly) basis to ensure on time delivery of purchased items and run delivery performance reports as part of supplier performance evaluation
- Organise the provision of technical schematics, drawings and administrative response to Project Contracts and Sales Orders as required by the conditions of the job
Qualifications & Technical knowledge:
Personal Specification:
Essential
- Strong Customer Service experience - typically 3 years’ experience in relevant role involving basic concepts and procedures
- Good communication skills, customer focused, strong multitasker and good at executing tasks
- High level of data input accuracy
- Ability to work independently and part of a wider team
- Exhibit tact and strong diplomatic skills when dealing with all staff, customers and suppliers.
- Sound time management and planning skills.
- Well-developed self-motivation, independence and self-reliance.
- Knowledge of and experience with the use of Microsoft Office®. and the ability to use proprietary software systems.
- Ability to communicate clearly, effectively and succinctly in English at all levels both written and oral.
- Ability to work as part of a team.
- Knowledge of international business and logistics practices.
- Experience in a contractual environment and understanding of implications of contract law.
- Good technical, mechanical and electrical knowledge.
- Knowledge of C.A.D. and/or Solid edge/other packages preferred but not mandatory
Desirable
- Experience in using ERP Systems
- Degree or Engineering / Technical Qualification -entry level role (or equivalent)