The D365 Finance Process Owner/Superuser plays a pivotal role in supporting the successful implementation of new systems (D365) and processes across their site and regional wave. Acting as a key liaison between project teams and colleagues, the Finance Superuser champions change, provides hands-on support during deployment, and ensures smooth adoption of new ways of working.
Day-to-day responsibilities include engaging in business readiness activities, system testing, delivering training, offering post-implementation support, and maintaining clear communication with stakeholders. This role requires a proactive mindset, strong functional knowledge, and a commitment to continuous improvement.
The DRIVE Finance Superuser is responsible for supporting the delivery of D365 into the entity through all phases of the DRIVE implementation; Business Readiness, Solution Deployment, Early Life Support and ongoing post-implementation support.
Key Responsibilities and Outcomes:
Change Leadership & Support
- Act as a change champion, guiding colleagues through transitions and embedding new systems and ways of working.
- Break down resistance to change and foster a culture of continuous learning and curiosity.
- Deliver training and support to ensure smooth adoption of new processes.
Advocacy & Surge Support
- Represent the needs of teams, customers, and end-users, ensuring their voices are heard throughout the change process.
- Highlight productivity impacts and uphold operational standards.
- Provide additional support during peak periods or critical project phases.
Technical Expertise & System Proficiency
- Engage early in system design and testing to build deep technical knowledge.
- Become a subject matter expert in the tools and systems being implemented.
- Support colleagues by sharing expertise and contributing throughout the project lifecycle.
Effective Communication & Stakeholder Management
- Provide timely and transparent updates to all stakeholders.
- Ensure leadership remains informed of on-the-ground realities and progress.
- Communicate clearly and confidently across all levels of the organisation.
Project Management Support
- Assist in planning and coordinating deployments, ensuring alignment with project goals and principles.
- Collaborate with cross-functional teams to deliver successful outcomes.
Post-Implementation Support
- Remain engaged after go-live to monitor adoption and provide ongoing support.
- Deliver ad-hoc training and contribute to continuous improvement initiatives.
Communication
- Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
Commitment & Flexibility
- Willingness to be on-site full-time during critical phases and to travel outside standard hours when required.
Functional Expertise
- Strong understanding of financial operations, with proven performance and support from line management.
Process Improvement Mindset
- Proactive in identifying and implementing more efficient and effective ways of working.
Organisational Skills
- Able to manage multiple priorities simultaneously and remain calm under pressure.
#HP
#Li-Hybrid