Responsibilities Windows 11 Rollout Support Support device onboarding via Autopilot Validation and handling of hardware hash imports Troubleshooting Autopilot deployment issues Execution of device readiness checks Monitoring rollout progress and identifying blockers Intune Device Management Monitoring enrollment and device status Troubleshooting enrollment and configuration issues Review and analysis of compliance status Execution of predefined remediation steps BYOD (Entra Registered) – Compliance Support Analysis of compliance issues on BYOD devices User guidance for resolving compliance problems Validation of device configuration Escalation of complex issues Corporate Devices (Entra Joined) Support of company-managed devices Troubleshooting policy and configuration issues Support device lifecycle (reset, reprovisioning) Validation of compliance and configuration Software Deployment & Patch Management Monitoring application deployments in Intune Analysis of failed software installations Monitoring Windows update and patch status Identification of recurring deployment issues Suggestion of remediation actions Software Packaging Coordination Validation and testing of application packages Support for package acceptance and quality checks Creation of requirements for packaging requests Coordination with internal and external packaging teams Feedback and rework coordination Intune & Client Ticket Handling (Second Level Support)  Processing of incidents and service requests in the area of Intune and client management  Analysis and prioritization based on SLAs and support processes  Troubleshooting of: Autopilot and enrollment issues BYOD compliance errors Software installation failures Patch and update issues Policy conflicts Ticket Analysis & Quality Assurance Structured documentation of tickets and solutions Identification of recurring issues (problem patterns) Creation of standard solutions and runbooks Ensuring audit-ready ticket documentation Escalation & Collaboration Structured escalation to 3rd level / engineering teams Collaboration with: Endpoint / Intune engineering Packaging teams Security and compliance teams Providing analyzed tickets including logs and root cause indicators Monitoring & Proactive Incident Detection  Monitoring Intune dashboards and reports  Identification of incidents based on monitoring data  Proactive ticket creation in case of: Increased deployment failures Compliance issues Update problems Operational Monitoring & Reporting Creation of regular reports on: Device compliance rates Deployment success rates Patch status Tracking Windows 11 rollout progress Identification of weak points and trends Device Lifecycle Management Support device lifecycle: Enrollment Re-provisioning Retirement and wipe Validation of device inventory data Cleanup of inactive or outdated devices Knowledge Management & Documentation Creation of user documentation (e.g. BYOD fixes) Maintenance of knowledge base articles Documentation of known issues and solutions Continuous Improvement & Problem Management Identification of root causes for recurring issues Reduction of repeated incidents Improvement of processes and runbooks Feedback to engineering teams Pilot & Rollout Support Support pilot phases in controlled environments Validation of deployment concepts Collection of feedback and issue patterns Security & Compliance Support (Operational Only) Monitoring of device compliance status Support remediation of non-compliant devices Basic troubleshooting of client security issues No ownership of policies or governance KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest! Get to know KSB

Senior M365 / Intune Client Management Specialist.

more at Ksb.

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Praktikum/Abschlussarbeit Prüfstandsentwicklung

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