As a Customer Service Administrator, you will be responsible for supporting customers and internal stakeholders by ensuring the accurate processing of orders, deliveries, spare parts, and invoicing activities. You will play a key role in maintaining excellent customer service while supporting the efficient day-to-day operation of the business.
Key Responsibilities
Order Management
- Entering and managing orders in SAP.
- Coordinating with the warehouse regarding deliveries and transport planning.
Customer Communication
- Creating order quotations and order confirmations.
- Managing customer inquiries related to orders, deliveries, and invoices.
Spare Parts Management
- Ensuring safety stock levels are aligned with demand.
- Informing the Supply Chain team of any deviations or potential shortages.
Invoicing and Credit Management
- Ensuring timely and accurate invoicing.
- Preparing credit notes.
- Following up on overdue invoices.
Quality, Safety & Compliance
- Responsible for ensuring everyone works safely and according to stow's QSHE standards to ensure all work is completed in a safe, efficient, and qualitative manner.
- Ensuring all activities and processes comply with QSHE standards, policies, work instructions, and local legislation.
- Supporting Lean principles and continuous improvement initiatives throughout the organization.
The position is with Movu Robotics; however, the employment contractual agreement will be made with stow Ovar.
You have experience in administrative supporting tasks in an industrial B2B environment.
You possess a relevant bachelor’s degree.
You are a computer literate and you can work with MS office applications. SAP and Salesforce knowledge are advantageous.
You feel comfortable of communicating to customers in English. French is an added advantage.
Experience in spare parts, service operations, installed-base management, or after-sales support is considered an advantage.
You are willing to travel sometimes to our headquarters in Belgium
Be administrative, organizational, and commercially skilled.
You go the extra mile, solving problems with a proactive and creative mindset.
What do we offer?
- Comprehensive training and development provided by experienced professionals to support your success from day one.
- Collaborate with talented and passionate colleagues in an open, supportive, and enthusiastic team culture.
- Competitive salary package that recognizes your skills, contribution, and professional growth