Senior Retail Assistant Rutland Water Fishing Lodge Salary: from £28,000 Contract: Full Time, Permanent Location: Rutland Water Working Pattern: Includes weekends and bank holidays, working across both Rutland and Grafham Water Fishing Lodge Love retail, customer service and the great outdoors? We're looking for a passionate and proactive Senior Retail Assistant to join our fisheries team at two of the UK's premier game fishing destinations. Working across both Rutland Water and Grafham Water, you'll play a key role in delivering an exceptional experience for our angling customers while supporting the day-to-day operation of our retail and online offering. This isn't your typical retail role. One day you'll be helping customers prepare for a day on the water, the next you'll be managing stock, supporting fishing events, analysing sales performance, or assisting with our growing online store. What You'll Be Doing As our Senior Retail Assistant, you'll: Deliver outstanding customer service and create memorable visitor experiences. Support the Retail Manager with coaching and training of retails assistants Support the smooth operation of our fishing lodge retail stores. Manage customer bookings and enquiries across multiple channels. Maintain attractive, well-stocked and commercially focused retail displays. Support the delivery and growth of our ecommerce offer. Assist with stock control, stock takes and purchasing activities. Manage cash handling, banking and daily reconciliation procedures. Support fishing competitions and events. Deputise for the Retail Manager when required. Help ensure the highest standards of health, safety and compliance are maintained. What We're Looking For Essential Experience in a customer-facing environment Strong IT and system skills Excellent communication skills Ability to work independently and as part of a team Strong organisational skills and the ability to manage multiple priorities A positive, proactive approach with a passion for customer service Desirable Retail experience Sales experience Knowledge or experience of angling and fisheries Experience in a supervisory or senior team role Purchasing or stock management experience Confidence using websites and social media platforms As a valued employee, you’ll be entitled to: Personal private health care 25 days annual leave – rising with length of service Bank Holiday entitlement added to annual leave Flexible working Competitive pension scheme – Anglian Water double-matches your contributions up to 6% Bonus scheme up to 8.33% (Company performance related) Flexible benefits to support your wellbeing and lifestyle. Why Join Us? At AVH Parks, part of the Anglian Water Group, you'll work in a unique environment where retail, leisure and the outdoors come together. You'll have the opportunity to build relationships with a passionate angling community while helping shape one of the UK's leading fisheries retail experiences. Ready to Cast Your Next Career Move? If you're customer-focused, commercially minded and enjoy working in a fast-paced environment, we'd love to hear from you. Apply today and join us in creating outstanding experiences for anglers and visitors across Rutland and Grafham Water. We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team resourcing@anglianwater.co.uk’ To apply, you’ll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date. If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our Privacy Notice. Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.

Senior Retail Assistant.

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