ING Hubs Poland is hiring! The expected salary for: Senior specialist position: 9600 - 15 000 PLN Expert position: 13 000 - 17 000 PLN The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations. We are looking for You if: You have expert knowledge about Service Management, Portfolio Management, Customer Experience Management You have proven track record of successfully managing and improving Service Management processes in areas of performance, service catalogue design, reporting and sourcing controls You are able to ensure compliance to regulatory requirements like: EBA, DORA, SCHREMS II etc. for services, including data remediation You thrive in a collaborative environment, effectively communicating with cross-functional teams and management to achieve common goals You'll get extra points for: Strong problem-solving skills with focus on implementing sustainable solutions, preferably based on Design Thinking methodology Excellent project management skills to drive initiatives aimed at continuous service improvement Working knowledge of European sourcing policy in financial sector In-depth knowledge of working for or with Shared services (Hub) Proficiently in utilizing SM tools and platforms Exceptional analytical skills to asses and improve service metrics Excellent stakeholder management skills in diverse environment Your responsibilities: Creation and maintenance of service catalogue in central repository Central repository setup, including workflow initiation towards Service Recipients Coordination and monitoring of processes towards Service Recipients during onboarding and service life cycle Service Level and Service Volume Reporting Preparing and communicating Service Review meetings Coordination with Service Recipients, in line with the contractual agreement including formal communication. Information about team: Service Management team is a central role in supporting both the ING Hubs organisation and Service Receivers. We ensure that services delivered within the intragroup sourcing model are compliant with regulatory and sourcing requirements, while also continuously improving the customer experience. We work closely with Global Service Owners and key stakeholders to manage service setup, monitor service performance, and ensure consistent, transparent, and customer‑centric service delivery across the entire lifecycle. The role naming convention in the global ING job architecture will be “Consultant III” or "Consultant IV" Please send your CV only in English. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Service Management Expert.

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