Job Description Pharmacy Manager- Baystate Medical Center Baystate Health Careers Department: Pharmacy Location: Baystate Medical Center, Springfield MA Job Type: Salary, full time Make an Impact with Baystate Health Baystate Health is seeking a Pharmacy Manager of Hospital Pharmacy Operations to join our Pharmacy at Baystate Medical Center in Springfield, Massachusetts. Schedule Details Job Type: Full time- Hours: 40 Schedule: Days Required Work Experience: 5 years preceptor/educator experience Required Education: Licensed Pharmacist Bachelors Degree Through the leadership of the BH Director of Acute Care Pharmacy Operations, this leadership position is primarily responsible for the operational aspects of BMC Acute Care Pharmacy and the day-to-day operations of the area. Oversight of other areas where drugs are distributed to, stored in, or dispensed from may fall under the oversight of this manager and the operations team. The operations manager will engage team members and lead process improvement projects at BMC to promptly ensure proper medication to the right patients. Establishing and maintaining a safety culture is critical to success; thus, creating a learning culture will be crucial for this manager. The operations manager will be accountable for key programs that include sterile IV compounding (USP 797), non-sterile compounding (USP 795), and hazardous drug compounding (USP 800)), including all regulatory compliance (e.g., USP 795, 797, 800; TJC, DPH, CMS, DEA) critical to pharmacy operations. Develops, plans, and manages policies and procedures related to central pharmacy operations and core preparation and distribution processes. Develops and manages performance standards related to accountability and productivity and uses relevant metrics, dashboards, and other necessary data to effectively analyze and ensure appropriate utilization of labor and non-labor expenses. Collaboration with other key leaders in the department and organization will ensure interdepartmental and intradepartmental processes critical to patient care are consistently measured and improved upon. The Pharmacy Operations Manager will collaborate with members of the Pharmacy Informatics and Automation team to leverage and support the integration of technology and automation critical to the operation of the pharmacy. This scope includes automated dispensing technology, IV workflow software, unit dose packaging equipment, and automated inventory software. Integration with CIS and optimizing these technologies, including the long-term vision, are critical success factors. Collaborates with the Operational and Clinical leadership teams at BMC to coordinate activities of the Pharmacy Staff to provide optimal patient care support that is safe, cost-effective, and appropriate. Supports and leads departmental and organizational committees as appropriate and serves as a Pharmacy liaison concerning central pharmacy operations and distribution processes Participates in personnel recruitment and consistently seeks opportunities to mentor, grow and develop pharmacy team members. Plans, organize, and manages employee, learner training, and competency assessments for central pharmacy operations, including performance management for direct reports and career ladder advancement recommendations for pharmacists and technicians. Collaborates with the Pharmacy Leadership team on projects and initiatives, providing leadership and insight related to core operational components and tasks Manager may be required to staff as needed for coverage, skill retention, or process improvement opportunity identification. Required/Preferred Skills: • Current pharmacy license with the MA State Board of Pharmacy • Graduate of an accredited school of pharmacy, Bachelor or Doctor of Pharmacy required • Experience in Lean Management Systems preferred • Demonstrated management, leadership, and supervisory skills required • Must have the ability to work independently • Good communication skills • Able to make decisions in a high pace, high-quality environment Job Responsibilities: 1) Oversight of the central pharmacy operations and the operational strategy. Provides leadership and direction in other areas where the pharmacy has a substantial operational presence. Utilizes data and team member innovations to relentlessly pursue opportunities to improve the daily operation of the BMC pharmacy department. Applies lean methodology to develop standard and reliable work processes. Utilizes process improvement to identify, assess and implement solutions to use human resources and non-labor expenses better. Consistently assesses data to adjust resources to the department's daily, weekly, and long-term needs. 2) Demonstrate expert-level knowledge regarding regulatory and accreditation requirements, rules, and codes of state, federal, and accreditation organizations and incorporate them into departmental and organizational policies and procedures. As appropriate, the incumbent oversees and distributes information about CMS, TJC, MABOP, DPH, DEA, and other regulatory bodies. This includes oversight of ordering, tracking, and other aspects of controlled substance ordering, tracking, and procurement, including diversion investigation/reporting. 3) Strives to develop and sustain a safety culture within the department. Develops team members to create opportunities to grow and lead. Engages team members to innovate and improve all aspects of the operation. 4) Participates in recruitment, career ladder growth, and retention strategies for our pharmacy workforce. Required Work Experience: 1) Minimum 5 years of progressive pharmacy experience in an institutional pharmacy environment with at least five years of leadership / administrative experience. Preferred Work Experience: 1) Pharmacy Operations Experience. Lean / 6 sigma training Skills and Competencies: Self-confident and visible leader Strong systems thinking and project management skills Ability to mentor and coach Entrepreneurial personality Displays outstanding communication skills both in writing and in person Exceptional customer service Results-oriented and committed to customer service and patient safety/quality Effectively fosters and develops relationships Ethics and integrity at the highest level Ability to engender confidence and trust Education: Bachelors Degree (Required) Certifications: Board Certified Pharmacotherapy Specialist - PCPS, Licensed Pharmacist - Other Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $158,371.00 - $182,041.00 - $215,342.00 Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status. About Baystate Health Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield

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