At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Leads, teach, guides and support PA Managers. SME for Product Assurance and testing practices Responsible for upholding our standards of Quality in developing products and experience; making sure that products are aligned to customer needs, adhere to the intended CX journey and Globe’s standards of development. He makes sure analysis and recommendations in improving product/experience development is provided - making sure that the process continuously improve. DUTIES AND RESPONSIBILITIES: Voice of the Customer Analytics Makes sure each product/experience identification of Voices are based on the customer lens segment; that a customer problem is solved. Product Assurance Integrate overall Quality of new product/experience build - cutting across all episodes Create and embed Quality Assurance Framework in the development of product/experience (eWow, Thematic Exec, DGT and etc). Perform Quality checks of each stages of product/experience development - conducts investigations, RCAs to identify and validate findings Works with Project Proponents, Stakeholders, and the project team to make sure findings are validated, analyzed, timely communicated and urgently mitigated Provides sound, well researched (internal and external solutions and practices included), organized and actionable recommendations Ensure proper endorsement of SWEEP findings to the Process Excellence team for analysis and improvement Stakeholder management People Management Provides overall support, guidance and/or training to all PA Managers REQUIREMENTS: 10 Years experience in Quality - Quality Assurance, Testing, BPM and CI 5 years experience in Product Assurance Lead Role (Department Management) At least LSS Greenbelt Certified Bachelor's Degree in any related field Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

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