At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description We’re looking for a data-driven Omnichannel Insights & Analytics Lead to turn complex data into actionable insights that improve how customers engage with Globe—across digital and physical touchpoints. In this role, you’ll design and manage multi-channel dashboards, build unified customer journey views, and analyze daily usage behaviors to uncover experience gaps and growth opportunities. Your insights will directly shape high-impact initiatives by prioritizing projects that reduce cost-to-serve, lower churn, and drive measurable ROI. You’ll work closely with business, digital, and operations teams to translate analytics into experience-generation strategies—helping Globe anticipate customer needs, strengthen trust, and elevate end-to-end customer experiences at scale. Key Responsibilities: Design and manage multi-channel dashboards and reporting systems. Develop unified journey maps to track customer behavior from digital to physical touchpoints. Provide data-driven insights to prioritize experience-enhancing projects based on ROI (Cost-to-Serve and Churn reduction). Analyze "The Daily Habit" metrics to understand how customers engage with Globe's ecosystem beyond basic promos. Must-Have Skills: 5-8 years of experience in insights and analytics, data storytelling and visualization. Advanced Analytics & Visualization: Expertise in SQL, Python/R, and tools like Tableau or PowerBI to manage disparate tech stacks. KPI Framework Design: Proven experience measuring complex metrics like Customer Effort Score (CES) and First Contact Resolution (FCR). Strategic Business Acumen: Ability to translate raw data into "Experience Generation" strategies that drive revenue. Nice-to-Have Skills: Predictive Modeling: Experience building the AI models needed for "The Empathy and Trust Engine" to predict customer needs. Telco Domain Expertise: Understanding of subscriber behavior and multi-product ownership lifecycles. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

Omnichannel Insights & Analytics Lead.

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