What you’ll be doing
- Establish close customer relationships. You will become a bridge between our product team and the customer and bring the voice of the customer to drive further product development
- Take ownership over a customer portfolio of new and existing customers, which would include: onboarding, adoption, training & account growth
- Assess customer health. Proactively monitor and analyze customer needs to ensure maximum value delivery by the product
- Act as the main point of contact for your customer’s issues and questions
- Contribute directly to our product's development!
- You already have work experience in customer success, project management or similar role. B2B SaaS or FinTech is a plus
- You have a high degree of customer orientation and advisory skills
- You have strong written and verbal communication skills in English. Any other language is a plus!
- You have strong stakeholder management skills and can build successful relationships with a wide variety of people and seniorities
- You have strong project management skills and previous experience running complex projects
- You bring a high level of proactivity as well as a get-stuff-done mentality