- Manage guest check-in, check-out, and accommodation processes in accordance with hotel policies and brand standards.
- Respond to guest requests, inquiries, and complaints promptly, efficiently, and professionally.
- Handle reservations, payments, billing, and daily front desk operations accurately and efficiently.
- Deliver exceptional guest service to maximize guest satisfaction and foster guest loyalty.
- Education: A university degree in Tourism and Hospitality Management or a related field is preferred.
- Experience: At least 2 years of experience in a similar position within the hospitality industry, preferably in a 5-star hotel.
- Language Skills: Good command of written and spoken English.
- Technical Skills: Proficiency in Opera PMS and Microsoft Office applications.
- Communication Skills: Excellent communication and interpersonal skills, with a strong guest-oriented mindset.
- Professional Appearance: Well-groomed, with strong presentation skills and clear diction.
- Attitude: Positive, energetic, and solution-oriented approach to work.
- Competencies: Strong problem-solving and crisis management skills.
- Teamwork: Ability to work effectively as part of a team and collaborate with colleagues.
- Flexibility: Ability to adapt to flexible working hours and shift schedules.
- Location: Candidates residing on the Asian side of Istanbul are preferred.
What We Offer
- Career development opportunities within Radisson Hotel Group.
- A dynamic and international working environment.
- Continuous learning and development programs.
- Competitive salary and employee benefits.