TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. The Associate Implementation Analyst plays a key role in designing and configuring our benefits solutions for clients. You'll partner with senior team members to translate business requirements into technical configurations, troubleshoot issues, and deliver high-quality implementations. You'll demonstrate strong technical problem-solving, clear communication, and initiative in a collaborative environment. What You'll Do Benefits Implementation: Configure proprietary software and implement client solutions using our established tools and methodologies Client & Internal Support: Provide maintenance and technical support to existing clients and internal benefits teams, resolving issues with clear explanations and structured resolutions Requirements Analysis & Design: Analyze business requirements and develop configuration designs that align with client needs Quality & Delivery: Set high standards for your own work, meet project schedules, provide realistic estimates, and deliver on commitments Team Collaboration: Work as an active member of the implementation team, providing constructive feedback to colleagues and fostering a collaborative work environment Professional Development: Attend training sessions to build knowledge of industry trends and enhance technical capabilities Operational Excellence: Maintain punctuality, responsiveness, achieve billable hour targets, and support special projects as needed Here's How You'll Succeed Approach problems systematically—breaking down complex issues, analyzing root causes, and thinking through solutions logically Apply strong technical acumen to hands-on debugging, reading logs, and troubleshooting issues independently Communicate technical information clearly to both technical and non-technical audiences, ensuring understanding and clarity Manage time effectively and juggle multiple concurrent projects without losing focus on quality or deadlines Take initiative to seek clarification and assistance when needed, continuously learning and adapting to new tools and methodologies Demonstrate reliability and adaptability when priorities shift Contribute to a positive team environment aligned with our corporate values What You'll Bring Bachelor's degree in IT or equivalent work experience (5+ years in IT, systems configuration, or implementation) Proficiency in SQL and MS SQL Server (mandatory) Hands-on experience with ASP, ASP.NET, HTML, and JavaScript Demonstrated experience with proprietary object-oriented configuration tools Ability to read and interpret technical documentation Ability to review logs and troubleshoot issues systematically Bonus Skills Experience with MS SQL Server Management Studio Background in programming concepts (any language) Health & Wellness Benefits and/or Payroll systems experience Experience in a benefits or HR technology environment Salary Range 58,100K - 83,000K Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

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