We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the company’s proprietary software solutions
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to first-level support requests and escalate issues as required
- Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
Required Skills & Abilities
▪ Expertise in using 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD 3D, etc.)
▪ Excellent written and spoken German, and English skills.
▪ Enjoyment of problem-solving
▪ Experience in customer service
▪ The ability to communicate technically complex topics in an understandable manner through training and workshops.
▪ Familiarity with the operation, installation, and troubleshooting of Windows software.
Ideally, if you have some technical background, e.g., training as a technical draftsman or in wood/metalworking, mechanical engineering, or architecture.
Preferred skills and abilities:
- Working knowledge of Salesforce
- Understanding of networking topologies & protocols
All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.
Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.