Contract: Full-time
Hours Per Week: 45
Salary: £44,000pa (inclusive of Tronc)
As the Assistant General Manager (AGM) at Clockspire Restaurant, you will be a senior leader within the business, working alongside the General Manager to oversee all aspects of restaurant operations. You will be responsible for driving exceptional guest experiences, developing high-performing teams, delivering strong financial results, ensuring compliance, and maintaining the highest operational standards
Key Responsibilities
- Oversee the daily operations of the restaurant, ensuring smooth and efficient service delivery.
- Support the General Manager in implementing operational strategies and business objectives.
- Take full responsibility for the operation during assigned shifts and in the absence of the General Manager.
- Ensure all company standards, procedures, and service expectations are consistently maintained.
- Drive operational excellence through continuous improvement and attention to detail.
- Lead, motivate, and inspire all front and back of house teams.
- Support recruitment, onboarding, induction, and retention of team members.
- Conduct regular performance reviews and development conversations.
- Coach managers and supervisors to strengthen leadership capability across the business.
- Address performance concerns promptly and fairly in accordance with company policies.
- Support succession planning and identify future leaders within the team.
- Promote employee engagement and maintain a positive workplace culture.
- Champion exceptional hospitality and guest satisfaction at all times.
- Build meaningful relationships with regular guests and key stakeholders.
- Handle complex guest complaints and service recovery situations professionally.
- Ensure every guest receives a consistent and memorable dining experience.
- Monitor guest feedback and implement improvement plans where necessary.
- Uphold the Clockspire brand standards across all aspects of the guest journey
- Proven experience in high end restaurants
WSH Restaurants has built a family-feel culture where we offer development and progression for all. In addition to that, we also offer a range of benefits including:
- Complimentary meals during shifts
- Diverse apprenticeship opportunities
- Life Assurance
- Opportunity to develop and further your career within a fast growing an exciting company
- Employee discounts at several retailers (via Perkbox app) & fitness providers
- Access to our Employee Assistance Programme
- Cycle to Work Scheme