The AI Engineer is responsible for researching, developing, and deploying artificial intelligence solutions that serve both internal operations and client needs. This role plays a critical part in the company's AI-Driven transformation roadmap, with a focus on automation systems, AI Agents, and supporting the Data team in building intelligent analytics tools. Job Description: AI Agent & Automation Development Design and develop AI Agents for internal enterprise use and client-facing applications (RAG, chatbots, automation agents). Build automated data pipelines: collection, cleansing, enrichment, and distribution powered by AI. Develop intelligent alerting systems with built-in root cause analysis and recommended actions. Collaborate with the Salesforce CRM team on system integrations between CRM and other platforms (Call Center, DMS, Social Platform) to ensure seamless data exchange and end-to-end customer journey tracking. Data Team Support Collaborate with the Data team to add AI layers on top of existing dashboards and analytics tools. Build AI tools to automate data processing workflows and quality validation. Advise on and implement AI techniques to improve reporting accuracy and speed. Internal AI Strategy Evaluate and recommend AI models and frameworks suited to each real-world business use case. Train and support team members in applying AI to their daily workflows. Monitor emerging AI developments and apply relevant techniques to production systems. Requirements Minimum 2–3 years of hands-on AI/ML development experience in production environments. Proven track record designing and deploying at least one AI Agent or RAG system in a real project. Proficient in Python at production level; capable of writing and reviewing high-quality code. Strong understanding of the LLM ecosystem: OpenAI, Anthropic, Gemini, Llama, and advanced prompting techniques. Experience with vector databases (Pinecone, Weaviate, Chroma, pgvector). Working knowledge of Salesforce CRM: data model, automation flows, or API integration. Demonstrated application of AI to solve real business problems; able to present work via portfolio or case study. Preferred Experience with Langchain, LlamaIndex, CrewAI, or equivalent AI agent frameworks. Familiarity with Salesforce Einstein, Agentforce, or AI integration on the Salesforce platform. Experience with MLOps: model serving, monitoring, and A/B testing. Portfolio of production AI projects available for review (GitHub, demo, case study). Location: Ho Chi Minh – Lim Tower 3 - 29A Nguyen Dinh Chieu street, Da Kao, District 1 Brand: Merkle Time Type: Full time Contract Type: Fixed Term Contract (Fixed Term) Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work

AI Engineer.

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