Job Description: Key Responsibilities: Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines Provide specialist knowledge and resolution for enquires relating to specific topics (in Tier 2) Acts as conduit of specialist knowledge between Tier 1 and Tier 3 teams – sharing insight and education to support Tier 1 resolution Works closely with the nominated CoE(s) to ensure the latest knowledge and standards are being advised correctly/accurately Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements) Provides service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queries Responsible for responding to external HR queries including reference requests Radically collaborates with specialist teams (e.g. payroll, COE’s, business facing HR, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations Building knowledge of local customs and employment laws, applying this ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times Monitors the completion of queries, and continually reviews policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team #LI-CA2 Location: Buenos Aires Brand: Dentsu Time Type: Full time Contract Type: Permanent Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work

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