Job Description The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided a required Identify and escalate potential risks that may lead to increased costs. Demonstrate cost consciousness and awareness of personal contribution to costs. Increase knowledge and understanding of financial processes and adheres to required operating standards. Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction. Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards. Collect customer feedback to help improve customer service. Ensure that product knowledge and advice is technically accurate. Work with enhanced processes and procedures to maintain operational efficiencies. Ensures that quality standards are adhered to. Adheres to Company policies and procedures. Maintains accurate activity reports. Investigate innovative ways to optimise processes. Contribute to the alignment of business processes to customer service. Advise line management on potential opportunities for process and system improvements. Demonstrate the shared value "I get better and better". Contribute to the team by working together to achieve team goals thereby living the shared value "We strengthens me". Value individual contributions and show respect for others. Share information and knowledge that will benefit the team. Respect diversity and values inclusivity. Identify effective activities to address own development gaps. Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance. Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better". Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 20/11/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

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