Job Description RMB Global Markets operates in a highly available, regulated and time-critical environment. The role supports technology services spanning market access, pricing, execution, trade capture, risk, valuations, confirmations, settlement, finance, regulatory reporting and control processes. Service failure, stale data, delayed processing or unresolved exceptions may affect trading continuity, risk visibility, financial control and client outcomes. The Trading Systems Support Analyst / Specialist owns the operational health of assigned services once they are in production. The incumbent diagnoses complex application and infrastructure issues, coordinates service restoration, manages operational exceptions, supports change and release activity, and engineers preventative improvements through monitoring, AIOps, machine learning and automation. The role also participates in analysis, testing and implementation to ensure that solutions are supportable, observable, secure and resilient by design. Key Responsibilities: Macro environment Is aware of emerging technologies and remains abreast of industry/ technology concepts and ideas which could impact on their area of accountability Remaining technologically savvy with all platforms in the teams’ portfolio of applications Create a repository of internal learnings and external knowledge materials which could benefit the execution of work within the team. Continuously look at improving service delivery through proactive monitoring and alerting Software Quality Assurance Understand the release Prepare test scenarios to test the release Execute the test cases Hold triage sessions with vendors and stakeholders Business service alignment Apply experiential knowledge to trouble-shoot and resolve instances where service levels do not meet the agreed requirements Responsible for software quality assurance Service handover Compile and Enhance user training material and business readiness assessments Access management Maintain security administration processes and ensure that all requests for support are dealt with according to agreed procedures Incident management Incident Ownership – Owns incident until resolved Prioritise and diagnose incidents within the relevant areas according to agreed procedures Investigate causes of incidents and seek resolution within diverse but standardised precedents and procedures by applying operational knowledge and learnings Escalate unresolved or complex incidents to the appropriate level Document and close resolved incidents according to the agreed procedures and tools Communicate the resolution actions and outcomes to the relevant business stakeholder Defect management, upgrades/enhancements and projects Ability to scope, plan, execute and close tasks which include defect management, upgrades/enhancements and projects effectively Facilitate one-on-one or group workshops to elicit, analyse, communicate and validate requirements Ensure the consistent and accurate documenting of requirements Stakeholder & Vendor Management Anticipates, recognises, and meets the needs of internal and external clients / stakeholders (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships Act speedily to resolve problems, queries and complaints Initiate meetings with key stakeholders to track progress, manage expectations, and ensure stakeholder requirements are delivered Provide effective feedback to stakeholders - both written and verbal communication Own the outage management process by running the event with vendors and stakeholders Demonstrate the capacity to put people at ease and build sound relationships based on mutual trust and openness Minimum Qualifications and Knolwedge Diploma, IT, Degree, Business Intelligence or related qualification Experience Exposure to AI and implementation of AI related projects 2-5 years’ experience in Trading Systems across all asset classes Experience in API’s and FICS Protocol basics Experience in monitoring and alerting tools Experience in scheduling tools Experience with databased and networking protocols basics Experience in SQL Technical Pre-requisite Relevant applications and process knowledge Understanding of SDLC Basic understanding of backups #Post #RMB #LI-ZM1 Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 29/10/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

Trading Systems Specialist (Enablement).

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