As a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.
Provide care to our users through calls, chats and email
Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users’ experience is the best possible
Work with all other departments and product teams, and stay aligned about users’ needs
Fully proficient in German and fluent English
1+ years of customer service experience (in any industry)
Located and eligible to work full time in Ireland
Proactive problem-solver who can work independently, taking initiative to seek solutions
Professional who loves helping others succeed and is curious to know what really drives users and their needs
Great communication skills that enable you to solve problems thoughtfully and effectively
Fast learner, with the ability to adapt with a can-do attitude
Tech savvy and eager to explore new technologies
Please send your CV in English.
We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.
We currently have this shifts available for the role:
Monday - Friday 11am-8pm
This role is available under two flexible options:
Hybrid: Working from our Dublin office a minimum of 2 days per week, with the flexibility to work from home the remaining days.
Remote: 100% remote, available to candidates permanently residing anywhere within the Republic of Ireland.
We currently only accept applicants who are located in Ireland and eligible to work full-time in the Republic Of Ireland