Borsa Italiana Spa, the company responsible for the organization and management of Italian financial markets, provides an internship opportunity in Euronext Securities, leading provider of efficient and secure financial market post-trade services, across pre-settlement, settlement, custody and asset services. The internship is within the Executive Account Management Team. The Executive Account Manager Intern is responsible for a range of activities designed to achieve a high service level and client satisfaction. Key Responsibilities In particular the person in this role will be in charge to: Support the main Executive Account Managers in acting as unique operational contact entry point for all their assigned clients (Tier 1 & 2 Custodian Banks); Manage all clients queries related Settlement and Custody topics on an effective way and within the agreed deadlines defined in the SLA; Address all queries related topics not covered by the team to the right internal departments making sure that a proper answer is provided to the clients within the agreed deadlines defined in the SLA; Track all queries received from the clients and the answers provided to them through our ticketing tool; Analyze on a weekly/monthly basis the statistics related the queries received from the clients in order to find possible trends and/or improvements to be carried out to optimize the relationship with the clients; Prepare all the necessary documentation to support the Relationship Managers in the Service Reviews that will be conducted during the years with the clients; Bring new ideas and concrete implement them during the year in terms of possible improvements in order to innovate current procedures and facilitate the day to day job. Candidate Profile The ideal candidate has: Master Degree in Economics/Finance Excellent analytical and quantitative skills Team working attitude Precision Proactivity We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects. Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. Euronext operates MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities central securities depositories (CSDs) in Denmark, Italy, Norway and Portugal. Euronext’s regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host a broad range of listed issuers, a strong blue-chip franchise and the largest global center for debt and fund listings. With a diverse domestic and international client base, Euronext is a major venue for European lit equity trading. Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices. For the more information, please visit our career website.

Euronext Securities - Executive Account Management intern.

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