Life in this role
As part of our Chilled & Fresh division, we have an exciting opportunity to join the team as a Senior Client Support Administrator.
Salary: £29,117
Shift: Various daytime shifts, 06:00 - 18:00
This is a fixed term contract for 12 months.
As a Senior Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.
Key Duties of a Client Support Administrator:
- Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
- Key manual orders onto SAP ensuring a 5 point check is completed for each order processed.
- Chase any missing / outstanding orders with the client obtaining clarification of receipt or non-receipt
- Control duplicate receipt of orders communicating to the client and confirming if orders are to be processed or cancelled
- Control of customer shelf life settings within SAP
- Manage EDI crashes within SAP, processing failures and resolving issues
- Cap and allocate stocks to orders capturing fulfilment to customers where requested
- Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
- Deal with Clients face to face, by phone or email, ensuring queries are dealt with are managed in a timely and professional manner
- Provide Client reports that are accurate and communicated within the agreed timeframes
- Ensure positive client experience through high quality service and communication thereby attaining client retention
- Provide detailed traceability reports to clients within an agreed timescale
- Obtain special costs for one off delivery points and off delivery destinations
- Communicate with internal and teams to achieve query resolution for Clients
- Train new starters on full end to end processes
- Support and work alongside Client Support Supervisors providing assistance where required
- Help towards maintaining adequate holiday and sickness cover throughout the team
- To learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively
- Identify key areas of improvement of the day to day running of each account
- Ensuring with the support of the Supervisors each personnel has a balanced workload
What you’ll need ...
- Excellent verbal and written communication skills
- Exceptional attention to detail
- Ability to work in a pressurised environment
- Ability to work using own initiative
- Negotiating skills – ability to influence and steer
- Effectively prioritising work load in order to meet set deadlines
- Customer Service driven, in order to maintain a high level of customer focus
- Computer literate particularly with MS Word, Outlook and Excel
- Previous experience in a similar role (ideally within a major distribution operation)
- Be a good team worker demonstrating loyalty and commitment to the organisation and team members
- Professional, approachable and helpful to ensure smooth running of the general operation
- Enthusiastic, conscientious and reliable
- Flexible – Understand business needs
What is in it for you?
If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.
- Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
- Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
- Eye Care Vouchers – free eye tests and discounts on prescription glasses.
- Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
- Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.