Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Clio acquired Corvum, a cloud-native VoIP telephony platform built exclusively for law firms. Corvum had been in Clio's app directory since 2020, many of its users were already integrated with Clio. We are hiring a General Manager to turn that acquisition into a business and scale it across Clio's SMB base. You will be the accountable cross-functional owner of Clio Phones. This is a build role. There is a product, an expert team, and an installed base. There is not yet a pricing architecture, a repeatable attach motion, a support model, a forecast, or an operating cadence. You will create all of it, then make it scale. What you'll own The business and the plan Own Clio Phones performance end to end. You will own the operating metrics from day one, with full P&L ownership as the business matures Build the operating plan and investment model with Finance. Serve as Clio's market authority on legal-vertical voice — customer needs, category economics, competitive dynamics across legal-specific providers Run the business review cadence, own the OKRs, and report performance and recommendations to Clio's executive team Go-to-market Partner with the Sales overlay Partner with Customer Success on implementation Partner on launch sequencing, positioning and demand partnership with Marketing Own retention and expansion, not just acquisition People Lead, hire and retain domain phone experts Own the milestones, manage the risk, and hit the value-creation targets in the deal thesis Telecom operations Voice is operationally unforgiving. An outage means a firm misses a client call Own number inventory and porting at volume: order accuracy, first-pass success, rejection recovery, port timelines, and port-outs treated as retention events Own carrier and vendor relationships — SLAs, redundancy, routing quality, rate management, invoice reconciliation against usage — and negotiate the multi-year commercial terms behind them Own reliability from the customer's side: uptime targets, monitoring, status page, incident escalation, post-incident review Own fraud controls: toll-fraud detection, spend caps, account security Regulatory and compliance Own the recurring compliance calendar with Legal and Tax Own telecom tax filing cadence The team Lead a cross-functional pod through influence, with named owners across product, engineering, sales, success, support, legal, tax and finance Stand up a dedicated Phones Operations team covering porting, provisioning, carrier escalation and compliance operations. Recruit and develop people who treat AI fluency as part of the craft The market Own the partner portfolio — carriers, hardware, installation — and be the escalation point when a partner misses Represent Clio Phones with customers, partners, industry bodies and at Clio events What you'll bring Required 8+ years in UCaaS, VoIP, CPaaS or telecom, including 4+ years in a senior leadership role owning a voice business line or a voice operations organization Deep, hands-on command of number porting, carrier management, 911, and US and Canadian telecom regulation (FCC, CRTC, state commissions) Experience launching or scaling phones inside an SMB software company, or running voice operations at a provider serving SMB customers Fluency in voice economics: carrier cost, cost to serve, contribution margin, churn. You've owned a number and defended the model behind it Enough depth in SIP, networking and session border controllers to challenge engineering and diagnose escalations. You will not be hands-on in the stack Executive-level negotiation, including multi-year commercial deals with carriers or channel partners Demonstrated results moving GTM and engineering organizations you did not control Decision-making under ambiguity. Scope, org design and priorities will move, and you'll define them rather than wait Scrappy and structural. You'll do the work yourself when there's no one to delegate to, and build the system so you don't do it twice The ability to explain complex telecom problems simply to customers, reps and executives Credibility with a professional-services audience. Legal, legaltech or regulated-industry experience is a strong advantage Preferred Launched phones inside a vertical SaaS platform Built a porting or voice operations team from scratch Integrated an acquired product and team into a larger platform Canadian telecom experience What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary with top-tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. Flexible time off policy, with an encouraged 20 days off per year. EAP benefits for you and household members, including counseling and online resources 401k matching and Child Education Savings Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The on-target earnings (OTE) salary range for this role is $262,900 to $394,300 reflecting base salary plus variable compensation at 100% attainment. Variable compensation is not guaranteed and will depend on individual, team, or company performance. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through official @clio.com email addresses. About Clio Clio is on a mission to transform the legal experience for all. Clio is the global leader in legal AI, building the platform that powers the future of legal work. With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes. At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action. By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action. As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio. Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact. Clio’s leadership and momentum have been recognized globally. In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide. We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies. We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists. Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges. Join Clio and help define the future of legal work through AI. Learn more at clio.com/careers.

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