Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting, including documentation under limited supervision within primary competency. Entry level, acts as second line technical support based on general knowledge of the systems. Requirements BS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level. Experience in semiconductor industry preferred. Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software. Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. Has complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem. Responsibilities Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, in consultation with others. Problem handovers and routing Handover problem or problem aspects to others (Sr. TSEs or 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports). Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision. Procedures Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedures. . Training / advice Explain appropriate actions to first line engineers and customer to correct malfunctions, train first line engineers and customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed. . Process Optimization Signal gaps and improvement opportunities and reports it to the relevant stakeholders Knowledge build-up and transfer Maintain and broaden own knowledge, shares best known methods within their work group (site/cluster). Coaching Delivers basic technical knowledge and skills transfers to first line field engineers. Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions. Thank you for your interest in ASML! This is your personal dashboard where you can easily check the status of your application(s), view jobs that match your profile, and change or delete your personal information. You'll also receive notifications through this dashboard about any additional information we may need from you or to let you know when tasks are ready for you to complete as part of our hiring process. ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now. We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.

CS Technical Support Engineer.

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