At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Responsibilities A Key Holder works within the store management team to help achieve store sales goals and maximize profitability. Through effective management in partnership with Store Manager, the Key Holder works to create a store experience for our clients that results in sales growth. As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the sales team. Business Leader ● Meet personal and store sales and KPI goals ● Demonstrate excellent knowledge of the product to support the brand goals ● Develop sales techniques that are relevant to the market ● Establish and maintain client-base ● Leverage company tools, incentives & strategies to support meeting sales goals ● Demonstrate strong business acumen by leverage KPI’s to support business-driving strategies People Leader ● Ensure effective communication between store manager & other team members ● Identify ways to keep the team motivated and engaged ● Present new & innovative ideas to support meeting business goals ● Coach team on sales floor providing relevant and consistent feedback to improve performance Operations Leader: ● Ensure all functions of the store are maintained to support a superior shopping-experiences ● Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork ● Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control. ● Identify product concerns and communicate inventory needs to support the business goals ● Collaborate with cross-functional business partners to support inventory goals Customer Focus: ● Ensure the highest level of customer service to each and all individuals in the store ● Build meaningful relationships with clients through strong-interpersonal skills ● Collaborate with all team members to support a superior shopping experience ● Be present on and off the floor as a Theory Brand Ambassador The Essentials ● 3-4 years’ prior work experience in a client-centric, sales environment ● Dynamic interpersonal and communication skills, both verbal and written ● Independent work ethic, time management skills ● Computer skills to operate point of sale system, experiences with teamwork is a plus Salary: $20/hr- $24/hr * *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. In 1997, Theory was founded in New York on the simple idea that exceptional fit, fabric, and style can empower us to change the way we dress and live. Nearly three decades later, as part of the Fast Retailing Group, we continue to perfect our collection of timeless essentials, infusing them with the city's inherent energy, vibrancy, and sophistication. For those who seek to define their own path, our aim is to create clothes that inspire everyday confidence—for work and beyond—so you can make your mark. Today, we remain unwavering in our commitment to innovation through creativity, collaboration, and community. In everything we do, we’re conscious by design and dedicated to a sustainable future for all. 28 Years Operating 2,000+ Global Employees Every element of a Theory garment is meticulously considered and crafted step-by-step inside our design and innovation center in New York City's Meatpacking District.

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