Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. Summary The Shift4 Dine POS Support Associate provides technical support for Shift4 Dine POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction. Responsibilities Listen attentively to customer needs and concerns; demonstrate empathy while building rapport. Identify and resolve terminal/POS system issues through logical troubleshooting. Analyze call logs to identify trends and underlying problems. Provide solutions by guiding merchants through corrective steps. Research and resolve credit card terminal issues for merchants and external sales partners. Receive and resolve inbound calls, emails, chats, tasks, and tickets. Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public. Complete projects under tight deadlines while managing competing priorities. Demonstrate exemplary performance and attendance. Be flexible in work hours to support 24/7 Call Center needs. Perform other duties as assigned. Qualifications High school diploma or equivalent required. 2+ years of technical support/troubleshooting experience. Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus. Excellent listening, written, and verbal communication skills. Strong problem-solving skills with attention to detail. Ability to handle multiple tasks simultaneously in a fast-paced call center environment. Ability to interact and coordinate with other departments. Adaptable to change and creative in problem-solving. Proficient in relevant computer applications. Bilingual (English/Spanish) is a plus but not required. Experience in banking or credit card processing preferred. Knowledge of customer service core principles and practices. Familiarity with Microsoft Office Suite. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. WELCOME TO THE FUTURE OF COMMERCE About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com. About Global Blue Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com. A Global Leader in Financial Technology 75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation. Meet the Executive Team Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions. Join Our Team Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team. Click on the link above to learn more about our company culture and view open positions.

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