Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. The Payments Support Department at Shift4 provides comprehensive support, training, and product implementation for our diverse customer base. Our flagship product, Lighthouse Transaction Manager (LTM), operates in an ASP environment and integrates seamlessly with our gateway solution, which connects POS/PMS systems to various industry-leading processors. Key products include LTM, the Universal Transaction Gateway (UTG), and Skytab, along with a range of other Shift4 offerings. For more details, visit our website at www.shift4.com. We are proud to partner with major companies in the U.S., including UPS, Hilton, KFC, Caesars Entertainment, Wendy’s, and many others. Responsibilities: Communicate with clients via phone, email, chat, and tickets Assist customers with navigating our website, statements, contracts, orders, and any payments related inquiries Utilize strong problem-solving and people skills to ensure first call resolution Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken Thoroughly document inquiries and outcomes for accurate tracking and analysis Receive and place follow-up calls/ emails/ tickets/ projects to answer client inquiries promptly Seeks, understands and implements the client’s expectations Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment Demonstrate exemplary performance & attendance Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services Keeping abreast of our solutions’ new features, functionality, and installation procedures. Requirements Ability to work the afternoon/evening or early morning shift Proficient written and spoken English is a must Troubleshooting of PC-related issues Ability to pick up new concepts easily with a passion for learning and self-motivation Ability to multi-task effectively Assertive and able to resolve customer issues with tact and diplomacy Excellent communication skills are required. Benefits: A growing innovative company Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes) Office in the city center with parking for cars, bicycles, and scooters Private health insurance Employee accident insurance Additional vacation days based on tenure Annual bonuses for the achieved results Employee referral program IIIrd Pillar Pension Fund contribution Office lunch twice a week and a wide choice of Snacks/Soft drinks Gifts for special occasions. Salary starts from 1575 EUR gross with additional payment for night hours shift (up to 30%) We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. WELCOME TO THE FUTURE OF COMMERCE About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com. About Global Blue Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com. A Global Leader in Financial Technology 75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation. Meet the Executive Team Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions. Join Our Team Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team. Click on the link above to learn more about our company culture and view open positions.

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