Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. Responsibilities: Sales and Administrative Support • Maintain and update information on the CRM database (Salesforce) •Perform a range of administrative tasks to support the sales team, including report generation, invoicing, translation, processing and other administrative tasks •Creating and process sales orders with the Sales and IT team •Manage accounts and perform data entry tasks as necessary Office management administration work •Inside sales •Serve customer base primarily through calls •Act as a point of contact for customer queries and respond promptly to their needs and requests •Important contact for customer queries regarding the new Japan Tax Free System for current merchants, which will start in November 2026 (New regulation), and respond promptly to their needs and requests. •Responsible for building sales relationships with the current customer base (small and unmanaged portfolio) •Making outbound calls to current customers to ensure their needs or questions are met •Resolve any customer issues related to the use of the Global Blue service, regulation-related, technology-related, technology related or any other issues faced •Training of merchant staff •Answering merchants/customers' phone calls and transferring to the correct person •Ensure professional customer service standards are maintained Reporting and collaboration Preferred skills and competencies: • Previous telesales, account management, and customer service experience • Results-driven and highly motivated with a desire to learn and explore different working practices to achieve targets •Comfortable with handling data and doing simple analysis • An excellent communicator and relationship builder • Able to think ahead and ask appropriate questions to maximize sales opportunities •Outstanding negotiation skills with the ability to resolve issues and address complaints• A tenacious, self-driven, and hard-working attitude to work • Experience working to targets and deadlines in the competitive market •A professional, friendly, and exciting communicator would ideally suit this role. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. WELCOME TO THE FUTURE OF COMMERCE About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com. About Global Blue Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com. A Global Leader in Financial Technology 75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation. Meet the Executive Team Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions. Join Our Team Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team. Click on the link above to learn more about our company culture and view open positions.

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