Business Function DBS’ Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client’s needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions. Responsible for supporting the monitoring and investigation of complaint cases from internal and external sources and regulators; facilitating regulatory inspections, reporting, surveys, gap analysis, and internal audits relating to complaints; driving continuous review and improvement of complaint and client feedback handling processes; providing advisory support for Private Bank account management; and supporting projects to enable new processes and enhance existing processes within the Private Bank. Responsibilities: Handling of client complaints in a seamless and frictionless manner. Investigate the cause of the complaints by liaising with relevant parties to ensure timely communication with client on behalf of the Bank in relation to their complaint cases Prepare management reports and presentations on compliant case statistic and update on a regular basis Ensure timely recording, classification, customer reply, investigation and follow-up actions for all complaint handling cases according to the relevant policies and procedures Involve in devising implementation plan on complaint/client feedbacks handling process in light of regulatory changes and development Drive process changes arising from new internal & external requirements; negotiate and coordinate with key stakeholders for the development and design of workflow and systems for efficient operations Other duties and responsibilities as assigned by supervising manager Job Requirements: Degree holder preferably in Business, Finance, Law, Economics or related disciplines At least 5 years of relevant work experience in the legal/financial industry. Preferably with field experience of complaint handling, risk management, internal audit or compliance. Experience in customer management Good understanding of relevant HKMA and SFC rules, FATCA/CRS regulations, practices and guidelines is preferred. Good knowledge on private banking products & process Possess good interpersonal and robust written and verbal communication skills Self-motivated, enthusiastic, organized and ability to multi-task Able to work independently and as part of a team Meticulous with good analytical skills Excellent knowledge of MS Office - Microsoft PowerPoint, Word, and Excel a must Language proficiency in both written and spoken English and Chinese Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Location: One Island East Job: Customer Service Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

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