This Role
Provides operational leadership, governance oversight, and stakeholder management for the GCD Client Administration Team, ensuring high-quality service delivery, regulatory compliance, risk management, resource optimisation, and continuous team development in support of Jersey FAM's outsourced administration function.
What You Will Do
- You'll support the Director in overseeing the GCD Client Administration Team, ensuring high-quality, accurate, and timely administration services, maintaining strong relationships with Jersey stakeholders, and providing governance, KPI, CRB, capacity, and management reporting in line with agreed service standards.
- You'll monitor service delivery, team performance, utilisation, capacity, risks, incidents, complaints, breaches, and operational issues, providing analysis, escalation, corrective actions, and continuous improvement initiatives to enhance efficiency, quality, consistency, and control effectiveness.
- You'll provide leadership, coaching, technical guidance, and people development support, including workload allocation, performance management, recruitment, onboarding, training, CPD compliance, career development, succession planning, and fostering a collaborative, high-performing team culture.
- You'll maintain strong working knowledge of fund and company administration activities, including banking and payments, CDD, onboarding, investor transactions, drawdowns and distributions, financing arrangements, company secretarial matters, statutory records, and regulatory filing requirements to effectively support and guide the team.
- You'll promote compliance, risk awareness, and adherence to policies, procedures, regulatory requirements, and industry best practices; support Jersey outsourcing due diligence and risk assessments; coordinate governance actions; and deputise for the Director in operational, stakeholder, and governance discussions when required.
What we offer
- Competitive Total Rewards Package: Comprehensive annual compensation including basic salary, HRA, special allowance, provident fund, gratuity, internet allowance, and food allowance.
- Health & Insurance Coverage: Medical insurance, group term life insurance, and personal accident insurance.
- Allowances & Support: Transportation/transport allowance and shift allowance.
- Paid Time Off: Generous leave policy to support work–life balance.
About You
- You hold a Corporate Secretarial qualification, ICSA, STEP Diploma, or another relevant professional qualification, with a strong understanding of fiduciary responsibilities and the regulatory framework governing Fund Services Business.
- You possess a sound understanding of industry best practices relating to fund and company administration, including fiduciary operations and governance standards.
- You have a minimum of 7 years' relevant industry experience, preferably within Private Equity, Real Estate, or other related asset classes.
- You are proficient in Microsoft Office applications, including Excel, Outlook, and Word, and can effectively utilise these tools for reporting, analysis, and communication.
- You have a proven ability to work effectively under pressure, manage competing priorities, and meet tight deadlines while consistently delivering high-quality outcomes for teams, service lines, and clients.
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.