Department: Housing & Neighborhood Services Department Salary: $25.00 - $35.13 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and the Office of Youth Opportunities, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility. Responsible for providing more complex secretarial and clerical services for the Code Enforcement Division. Emphasis is on the technical aspects of independent work involving major procedures and sequences. Must exercise considerable initiative, independent judgment, and discretion in performing the office and administrative duties and in keeping informed of unit policies, rules and regulations. Major Duties and Responsibilities: Support the Code Enforcement division by providing administrative support for the vehicle towing process and nuisance abatement processes. Support Code Enforcement Division by performing various administrative tasks, including housing case creation and processes. Point of contact for lis pendens, vehicle towing and nuisance abatement invoice processing. Back up for Senior OA when coverage is needed. Provides support for special teams and projects. Assists administrative superiors by screening calls, visitors, and mail, answers or refers inquiries and complaints to appropriate persons, and processes confidential matters. Compiles, prepares, or assists in the preparation of a variety of data, including letters, memoranda, reports, and minutes. Also composes letters and drafts resolutions and other correspondence. Maintains a variety of files, records, and inventories. Devises new office procedures and methods. Reconciliation of Emerald complaints with the CIA database to ensure all complaints are interfaced and addressed appropriately. Complete contract and invoice entries, including: Requests for check/requisition entry Invoice processing Facilitates Nuisance Appeal Hearings Provide back up to Housing Appeals Board appeals. Performs related duties as required. Knowledge, Skills & Abilities: Thorough knowledge of business English, spelling, punctuation, and arithmetic. Through knowledge of the code enforcement processes for all disciplines Proficiency with Microsoft Office tools Considerable knowledge of the principles and methods of office management and other modern office procedures, systems, and equipment. Ability to keep complex records, to assemble and organize complex data, and to prepare reports from such records. Ability to work independently on responsible and confidential administrative assignments and secretarial tasks. Ability to type accurately and rapidly and to compose effective and accurate correspondence. Preferred Qualifications: Completed coursework in business or administrative subjects. Bilingual skills (Spanish/English) preferred but not required. Minimum Qualifications: Requires a high school diploma or equivalent along with one year of experience or an associate’s degree, plus proficiency with Microsoft Office. CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace. Our City, Our Mission When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.

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